Meredith LodgingReviews of meredithlodging.com

We have had two experiences with Meredith Lodging and both turned out to be very disappointing. We rented a vacation rental house a year in advance only to receive an email a month or so before we were to go to tell us the house was not available to us. We were able to find another but had to research it ourselves and change our dates. Due to the COVID-19 and family situation, we have had to cancel our reservation for October. BEWARE.....they are not the least bit sympathetic to the situation and have no compassion for this sad times....I asked to speak to the manager and she wouldn't talk to me passing messages on to her worker. Bottom line we are getting charged $230 for not being able to go on vacation! Heartbreaking when so many are showing kindness during this time and they are not.

If I could give a negative 0 I would. Worst place to ever rent from. We were told someone would come service our hot tub but no one ever came. The carpet were dirty. Heard let any towels. They were alway telling me we understand your frustration but still did nothing. I will never rent from this people again unacceptable customers service. I still have not heard back from them. I will call ever day till someone makes its right.

The response below from Meredith is a lie. We didn't agree to what they offered. I want the cleaning refunded. We stayed at the Umpqua house at Sunriver over July 5-8. This was the second time we booked with them and neither time was the house very clean but this time was grossly negligent. With Covid we were led to believe we had to wait til 5pm to get in so that all the extra cleaning measures could be addressed. It literally looked like the cleaning staff sprayed disinfectant all over and took a nap. When we arrived at dinner time with the rest of our family right behind us and expecting dinner, we found a kitchen that required a hour worth of cleaning before we could use it. We documented our findings. There was food and crumbs on the floor. Stickiness and crumbs on the counters. Food and grease on appliances and cupboards. The kitchen table was also dirty and we found hair, a bobby-pin and dirt under the dining table. Our view from the dining table included cob webs in the kitchen ceiling and finger prints all over the glass doors and windows. The deck needed attention and was covered with debris and pollen. I made my way down to the hot tub and called Haley with Meredith I told her what I had found in the kitchen and how we had cleaned because it was dinner time and we wanted to start cooking for our family. She offered to send someone but frankly I didn’t want to give up my evening to dealing with someone who didn’t do their job right the first time. We wanted to enjoy our time. I told her I took pictures so they can see the problem. But later Meredith Lodging conveyed to BBB that since we refused their offer to come back, they should be absolved of any responsibility. If it was morning and we could leave they could have come back but again we should not have to. We were made to seem wrong for not accepting the offer to give up some of the very little yet very costly time of my vacation up to babysit the people who did not clean right the first time. I also told Hayley I had discovered while on the phone with her, dirt in the hot tub. She told me to turn on the jets and that would probably take care of it. It did not. It was still there, so we opted out of that but the teenage boys still used it. After dinner I made my way through the rest of the house. I found hairs in 3 of the 4 showers (which we had not used), we found more cob webs, dirt like dust and pine needles on the furniture along with dog hair. My daughter laid on her bed and when she got up she was covered with dog hair. We only received a limited number of towels, less than the amount of people we had paid to have stay at the house so I had to do laundry daily. We planned to go to the sharc the next morning as due to covid that was our only opportunity, but I woke up with bites all over my legs so I was unable to go. They were flea bites and by the next day they were worse. I called Meredith Lodging and spoke with Jade. She was good at sounding empathetic and said she would send someone out but nobody showed up. For the next week I could not wear shorts due to the bites. It was another disappointment caused by Meredith Lodging. We expected them to rectify their mistake when we heard from them. Upon check out I was assured by phone by Hayley that someone from the guest satisfaction team would get back to me. But I made sure she knew my issues and sent her the pictures of my legs and the pictures of the dirty house. 3 weeks passed and we never heard a word. When I called they just told me someone from that department would have to call me. Then when still no response, my adult daughter who stayed with us decided to contact the BBB and file a complaint. The next day someone called. But I did not accept their offer. With all the fees we had paid over $2500 for 3 nights. The cleaning was over $250. They offered me $100 off and a $100 coupon. I told them based on how we were treated I doubted we’d ever stay there again. But this was their last chance to improve my opinion. I told them I would not accept anything less than a complete refund of the cleaning fee and that seemed minimal considering how the fleas impacted a week of my life. She said a manager would have to approve that and she could not tell me when she would speak to them or get back to me. She never has. They Meredith Lodging then reported to the BBB that it was resolved. I then called again and spoke with Corina who also seemed sympathetic. She told me I would definitely hear back this week. That was a week and two days ago. If I was a home owner I would not let this company represent my home. The place we stayed had the potential to be lovely it just needed to be cleaned and stocked with towels. I knew we moved in the day after 4th of July. I imagined the cleaning crew had many houses to clean that day. If this company made a mistake could just admit it and make it right, but we gave them numerous opportunities and they showed they don’t care.

I recently stayed at a beach house (390 High) booker through Meredith Lodging and it was literally disgusting. Bedding had stains that had hardened, furniture was ripped up and riddled with stains, kitchen supplies we filthy. After the trip I complained (2weeks ago) and provided multiple photos as evidence and I got NO RESPONSE from their service team even after prompting them in follow up. Clearly they do not oversee quality of basic housekeeping or sanitation of their property.

This company lacks any sort of "hospitality" they are taking full advantage of the pandemic trying to take $$ from people where-ever they can. DO NOT DO BUSINESS WITH THIS UNETHICAL COMPANY. My friends and I had a reservation for a friends wedding in the area, Covid closures hit, and the wedding was cancelled. numerous friends called/ emailed to cancel or at least reschedule our reservation, however this company was completely unresponsive. they strategically called us back 51 days out from the reservation to tell us cancelling now doesn't fall within their 60 day notice policy.... after we had been blowing them up for weeks. They refused to reimburse, they refused to reschedule our reservation. Instead they cancelled our reservation 51 days out and stole our money in a time of hardship. after being refunded from the CC company, they escalated to take our money again. I studied hospitality business management at University, and worked in hotels constantly interfacing with industry professionals nationwide... I have never experienced such an unethical/ unpleasant experience as I had with Meredith Lodging.

The customer service is awful. They do not respond to emails or answer the phone. The houses are not properly stocked with hand towels, towels, soap, or dish pods. The house was not properly cleaned; we found an ear plug under the bed and the dishes were dirty. I have reached out to the company multiple times with no response. We accidentally, unfortunately, left some expensive items and have been trying to have them mailed but no one responds. Then I was charged $240 for 2 blankets that had dirt on them. There are no outdoor rugs and the ground walking to the hammock is covered in thick slivers. The hot tub water was dirty. Bikes were provided without helmets. Still waiting to hear back. Do not go through this company In response to their reply: This company sure is more professional and respectful when the review was left on a public site- the email responses from this company (that took an extremely long time) were extremely rude, inconsiderate, and careless. Also, the blankets that were charged for I offered to pay for, but they were not worth $240 For 2 blankets that were already old and dirty. I tried to come to an agreement for a reasonable price for the blankets but the company stopped responding and when they did, it wasn’t helpful. I have disputed the charges and waiting to hear back from my credit card company. Again, DO NOT GO THROUGH THIS COMPANY. I wish I wouldn’t done my research before booking, they have awful reviews from numerous people.

Worst experience ever! We paid almost $700 For a beach house with a hot tub and bbq specifically because that’s what we were looking to do for a rainy weekend beach trip. No propane, hot tub didn’t work, the breaker box in the house kept turning off the electricity in the entire house all weekend long. Ok sure we’re upset but it what it is! I called Meredith Lodging to advise them and see how it was going to be resolved and they tell me to speak with guest relations Monday Since June 9th I have called 10 times and waited 15-20 minutes each time only to be told to wait longer or hung up on or sent to voicemail. I finally spoke with women named Jade that I was mostly on hold for almost an hour, who promised a call back even if her “boss” Aaron wasn’t able to! 2 days later and I’m still waiting for someone. It’s been like 22 days since our stay and they can’t contact me about their screw up! Never Again

Seriously every review about this company is spot on! I booked the wrong home and contacted them right away and was told I would get a FULL REFUND I even recorded the conversation to them telling me I will get a full refund, I check my email and they tell me I have until June 30th to use my CREDIT they gave me? WHAT!!!?!? I’ve been calling them all day of course no answer what a terrible company I will never book with them again they take advantage of everything then don’t answer your calls!