Meredith LodgingReviews of meredithlodging.com

EDIT: Meredith Lodging's response below is inadequate at best. I will continue to purse this issue to the farthest extent and have filed a better business bureau complaint. All one has to do is look at the dozens and dozens of negative reviews online exactly like mine to see that this company does not care one bit about its guests. Zero financial compensation has been offered to resolve our issue. Unacceptable. I stayed at a Meredith Lodging property earlier this month with my family and we had a very bad experience. The fireplace, hot tub, TV, and washing machine either didn't work, or barely worked. We tried to contact them, but they were not responsive. A man who said he was a service technician came to the property to fix the washing machine and they never notified us. When we finally got ahold of them they said no one was scheduled to come. There were no instructions, and they were very hard to get ahold of. Since then, their customer service has been very slow to respond and not addressed any of our issues. I am not having to go to great lengths to get someone from management to contact me directly. We felt unsafe at the property with a strange man coming inside. They did not care at all when we told them about this - either for our safety or the alarm this caused. I called today to try to get this resolved and I was trying to explain the extent of our issues and the person on the phone told me I was talking for too long and HUNG UP ON ME. I tried to explain that I was simply trying to communicate the specifically what was wrong because the person who responded to my email clearly did not or chose not to understand. Yes, the amenities worked SOME OF THE TIME, but not consistently. Further, our safety concerns were not addressed. I am having to reach out via social media to try to get their attention. While I do appreciate that someone on Instagram immediately reached out to me and said they would contact me tomorrow, I do not appreciate that they immediately deleted my comments. As I am reading these reviews, I see countless instances of others who have had very similar issues, and it is clear that Meredith Lodging is doing nothing to resolve them. Suffice it say, based on my experience so far, I would discourage anyone from booking a Meredith Lodging property. I wish I had read the google reviews before booking. This was a big expenditure for my family and we were and are very disappointed. Had Meredith's customer service been responsive and taken our concerns seriously, it would be a very different story.

Whale Watcher #1 Stayed 8/1-8/5 Would NOT recommend! Pictures are deceiving! Does NOT sleep 4! Was told there was a pull out sofa bed there was NOT- we had 4 people and not enough space to sleep☹️ Sliding door would not open and once able to get it working would not lock. Furnishings were well past needing replacement-“sofa bed” was super uncomfortable! Sure the view was stunning but we weren’t paying $$$$ to sleep on the beach! Meredith Lodging is an absentee company and to date I have yet to have management return my calls. Until then I will continue to let all know this is NOT where you want to stay!

My family and I stayed in the Beachcomber Haven from Aug 1-4, 2022. It was HORRIBLE!!! I texted the management company with all the pictures of broken/damaged/stained/dirty things and never heard back. When we called the emergency phone number because the fridge wasn’t working they never came. We had to clean up A LOT of water 2 times from the fridge and the maintenance man didn’t come until we called for the third time. We had to store our food in our cooler over night because the fridge wasn’t cold. My husband got the fridge working so by the time the maintenance man got there there was no problem. The cereal bowls were chipped, the pot was scratched, the pan was burnt and had burnt food left on it in the cupboard. The couch and chair on the main level were falling apart. There were 2 broken chairs at the kitchen table and one broken chair outside. The living room rug had food goop on it and wasn’t vacuumed. There were no less than 7 big stains on the main bedroom carpet. When I cleaned the bathroom after my son got sand in there there was lots of long black hair (I have short red hair and my boys have no hair or short red/blond hair) and when I wiped the bottom of the shower door there was black mold/slime. One of the living room pillows looked like someone used it as a napkin. There were bug eggs on the side of the ottoman. One of the blinds on the patio door was missing. One of the support beams for the railing to the upper deck was broken. The carpet was lifting at the doorway to the basement bedroom. The wifi didn’t work in the basement bedroom. The remote for the tv in the basement bedroom didn’t work (stuck at volume 100) so we had to put the ROKU app on our phones to work the tv. The door on the 1/2 bathroom didn’t close all the way and you couldn’t lock it. I have pictures of all of this and sent them to the management company before we were there for 24 hours but never heard back from them!!!

My family has been traveling to Sunriver and staying in different properties for over 25 years, and this is the first time I've ever had to leave a review like this one. I'm going to dig into the details below if you're curious and/or cautious, but the summary is simple; the all-around rental experience was woefully disappointing - from the unacceptably dirty accommodations to the way Meredith Lodging neglected their duty to provide reasonable solutions to our issues and their failure to communicate with us once things went sideways. Let's start on a positive note. Big picture, the property has potential. From the photos we were very excited to spend a last-minute end-of-summer vacation there, right next to the bike path and only a mile+ from the Sunriver Village. But when you look past the wide-angle and get into the details, the rest of the picture comes into focus. When we arrived the front walkway to the door was littered with wrappers, cigarette butts, and pine needles. I can't say for certain butt it didn't seem like the front was looked after in the least, and it goes without saying our first impression was not positive. Heading inside it didn't get any better. It was dirty. Built-up grime, clumps of hair from guests-past in the bathroom, even dog hair in the master although this is labeled as pet-free and dust in every nook, and cranny throughout. Enough so we could write our names on top of the undersized fridge (which for a group of 8 - the max number of guests allowed - would be a real tight squeeze), the shelves, and the light fixtures. The kitchen drawers had visible dirt clumped in the corners and cupboards were so filthy we stowed our food on the counter instead. The general feeling was that any attention paid to the property was simply surface level, and even though the listing passionately speaks to a heightened level of cleanliness this was all window dressing. What they promised was not our experience. When I first contacted Meredith Lodging to discuss the state of the rental and explore options it was through email. I was in the middle of checking in and getting my family settled and it was the easiest method for me, expecting the email to be returned or for them to call at some point. The email was returned a day-and-a-half later. A day-and-a-half. Putting this into perspective, we only rented the property for 3 nights. You can see the issue. By the time the property manager was bothered to reply, the trip was almost over. In parallel, my wife reached out by text message to Meredith Lodging and another representative did in fact reach out right away. We were one-for-two at this point. The representative apologized and sent housekeeping back out to make things right. Things were looking up. Until we returned after housekeeping had left to find that nothing appeared to be done. The cigarette butt was still outside on the walkway. The dust still as thick. The HVAC intake filter in the living room that was clogged with an impermeable, solid layer of dirt was not replaced, it was simply removed leaving a filter-less hole in the wall. I guess there's something to be said for taking the easiest route. People with allergies, this may not be the home for you. Now the most disappointing part; how Meredith responded. They didn't. Not a word. We were ghosted, as my kids would say. After the attempted re-cleaning we reached out still completely unsatisfied, and we received no response. Even after sending photos (again) making our case. They just failed to respond after repeated attempts to get help, and still haven't as of this post. I could continue by describing how I was assured (in writing) the property had AC as part of the HVAC (it didn't), and how the listing said there was a canoe/kayak available (there wasn't) and so forth but why at this point. Bottom line, there was an overwhelming sense of neglect of the property, from the Meredith staff (whom I have yet to hear from) and a disrespect for guests that I couldn't let go unaddressed. Maybe we were just unlucky, caught them during a tough time, but for a company that has one job - to create memorable, positive experiences for guests so they become promoters of the properties and return visitors, Meredith has done quite the opposite. A level of trust must exist for these things to work. A trust that the property is clean, things are as they say they are in the listing, and when things go wrong, someone is there to see the issue through to the end. And they must trust we'll pay. Well, I did my part. P.S. They just took down our reviews on Twitter and their website. Great when you can control the narrative.

I would give them a zero, if I could. These people are the worst. We asked 6 months ahead of time if we could shift our 7 day reservation up by one day. I was informed that we would have to cancel the entire reservation and pay an exorbitant cancellation fee. There is zero flexibility with this company. The previous time we rented from them, we had to cancel many months in advance and lost a huge amount of money. Here's the thing, you pay a bunch of $$ upfront and the contract is written so you have no protections to get any of your money back. It's a gamble that I am not willing to take again. Don't risk doing business with them when there are so many other options!

Meredith lodging My family and I just stayed at one of their properties at 5773 NW Jetty Avenue, Lincoln City, OR and man was the home and their customer service a disappointment. The place was in such disrepair and a level of uncleanliness I have not seen in my life much less an Airbnb. So much gunk and grime and dust and bugs and stains and just generally sticky everywhere you touched. We took the proper action though Airbnb but we were met with radio silence, for example the trash cans were overflowing when we arrived, we notified them and they said they would have someone come pick them up and they never did. When I was stripping the bed I had slept on, as they request when you leave (please note we left this place so much cleaner then when we arrived), under the sheets was literal pieces of trash. GARBAGE IN A BED. The high chair provided was a level of filthy I would imagine is only appropriate for a landfill. The dishwasher was broken, and upon further review we noticed it had been broken since early this year though we were only notified about it in the days prior to arrival. They had a portable dishwasher that was shipped to that location in March and had still not been set up. I can only assume it’s been needed since then (an earlier review called it out in January I believe) so for months they have had this issue and have not updated the listing nor repaired the dishwasher, such an easy fix. There was also black mold at this location. BLACK MOLD. This place cost over 2k a night and there is black mold. The images are incredibly deceptive and they are practicing bait and switch. They have deleted and blocked all the bad reviews they can, but if you google, my oh my, a treasure trove of truth from others who have experienced what my family did at many of their locations. Most I have read walked away with the same “fix” your cleaning deposits returned. Seems like an easy work around for them. Just charge an arm and a leg, don’t repair or clean and simply give back a nominal fee. Quite a racket if you ask me. They will most certainly block and delete this comment but I have to at least try to warn others about the dangers that lie ahead if you choose to book with these folks.

There was bugs EVERYWHERE in the house we stayed at the house was called sunset harbor and as I said before there was bugs everywhere. In the laundry room there was ALL KINDS of daddy long legs and in the room with bunk beds there were HUGE ants there are HUGE there were little Beatles on ever room and mosquitos in the master bed room and there was sand in all of the beds my kids slept in there was also A LOT of sand in the hot tub I WOULD NEVER STAY IN THIS HOUSE AGAIN

We have been customers of Meredith Lodging for many years, unfortunately we were forced to cancel our annual reservation due to an unexpected family emergency. At the time we made the reservation, we understood that the rental cancellation fee had been increased to 30% rather than their original $75 flat fee. Consequently, we were charged $390 for our 30-day prior cancellation which included a cleaning fee and damage waiver of $162.00 even though we hadn't even entered the home! I doubt that the final renters will benefit from the cleaning and damage waivers we paid for them. Our mistake was assuming Meredith Lodging would not charge for services that had not been provided. The cancellation policy should clearly identify “cleaning and damage waiver charges” rather than merely “fees” unless the company is attempting to hide these unrealized charges from possible clients.