Uzair K.
No response on my tax letter
We donated $2500 last year and wanted to get a tax letter stating no goods or services were received in exchange for the donation. We did not get such letter, even after countless emails and calls. Now I owe taxes on that donation as I can't claim it as a donation. I'm not questioning the legitimacy of the company, i don't have much data to support my PoV but I am very, very disappointed in their non-responsiveness for something that I believe is my basic right to ask for, and receive. Update as of 5/3/21: After posting this review, I got the attention of Mercy Bakery and they were able to provide me with the donation letter within a day of me contacting them on the updated email address provided. I'm upping my rating from 1-star to 3-star because of this. My feedback would be to ensure you use the proper email address to be contacted on your PayPal account and ensure your website has the right phone number or way to contact you. I understand payment via third party apps like PayPal may not share the donor addresses for Mercy Bakery to send these donation letters to automatically BUT the onus on having updated information is on Mercy Bakery so donors or others can contact them and not get a voicemail box that is full or a no-response from an old email address. Other than that, I do truly appreciate the good work this organization is doing to feed the hungry.
Response from Mercy Bakery | HRDMay 3, 2021
Hi Uzair, I'm very sorry that you have had this experience and that you did not receive a timely response. I completely understand your concern and how important it is to receive a tax receipt for your donation. Please allow me to assist you with this matter and ensure that your concerns are addressed. Could you please send us an email at [email protected] with the name and email address you used to submit your donation? Thank you, I look forward to hearing a response from you.