Gurmet S.
Very bad service
Very bad service

From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.Where We ServeWe proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most. Check if we’re in your area Why Choose Mercury Fiber No Data Caps - Stream, game, and work without limits, even with multiple devices online at once. Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming. Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device. Local Customer Support - Friendly, knowledgeable team members based in the communities we serve. Free Standard Installation - Get connected quickly and professionally with no hidden setup fees. View our plans & pricing Building Stronger CommunitiesEvery Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps: Students access online learning reso
Mercury Fiber (mercuryfiber.com) has 184 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Gurmet S.
Very bad service
Terry
I was so excited to finally have an option for supposedly high speed internet at our home - and for the first few months, it worked great! Slowly, however, speed AND reliability has grown worse and worse. I have sent numerous emails, talked with several customer service reps and spent well over 3 hours on the phone with their support team, I have had a truck visit my home, and in the end I still had massive dropouts and slowdowns. To be clear, the problems began in October 2023 and as of today (Feb 4, 2024), the issue has been turned over to their engineers to review...i.e. not solved. My favorite part was when the last person I spoke to said that it was an install problem because the barn across the road was in the way (for reference, the barn across the road is part of a centennial farm and has been there long before any of us). I finally went to Starlink to get the internet we needed. Anyways, I tried to call and cancel and of course there is some sort of early termination fee on a contract that I never signed. When I said that they weren't holding up their end of the contract, they said they never tell anyone to depend solely on their service and they felt the 3-4 month timeline for repair was fine. Wow. This is amazingly poor service that should be unacceptable for any company in 2024. UPDATE - After several more calls I was able to speak to someone who was able to at least offer me a credit towards the termination bill. I also had a call from the regional director who offered to try a new installation to solve the problem, but I passed on that as I already have purchased and installed Starlink. So not a perfect ending but better than it was a couple of days ago.