MerchologyMerchology delivers custom embroidered corporate apparel & custom logo corporate gifts. There’s a reason why Merchology is a leading source of custom merchandise. Every part of our process is founded upon and supported by data. From logo-branded apparel, outerwear, and uniforms, to corporate gift ideas and promotional items that people actually want to keep; we have the company merch system down to a science.
Merchology (merchology.com) has 46 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Sales & Marketing · Minneapolis, Minnesota
Excellent
Sales & Marketing · Minneapolis, Minnesota
Excellent
Sales & Marketing · Saint Paul, Minnesota
Excellent
Sales & Marketing · Dodge Center, Minnesota
Excellent
46 approved reviews, newest moderated first
Joseph P.
All the items came quickly and as expected. I also want to shout out Customer Service Specialist Mandy B. I needed an item next day and it inadvertantly had a ground label created. She quickly called the warehouse and confirmed it had not gone out. She updated the shipping and I got it in time. Great job Mandy!!!
JKT J.
Avoid Merchology at all cost. The dates they advertise to ship out your items aren’t even close. I placed an order which was reported to be “in production” and over a month later when I called to inquire about the order, was informed that they had not even started it yet.
S L.
Poor service, BAD PRODUCTION, ordered the same hats we got a year earlier for our company and during proofing they asked for more money claiming it was a high thread count, asked them what options we had to lower thread count, without asking for approval they simply shrunk the logo and produced the hats and shipped.
Jonathan A.
Great products, but terrible customer service! I've worked with them for three consecutive years for our yearly staff training. The products have been great, but the customer service has been terrible. This year, the assigned "merchologist" will not return phone calls or emails.
Amanda M.
Easy to work with, pricing was fair, and quality exceeded expectations
Travis
I asked for a mock up design prior to ordering. I was told they would have it back in 24-48 hours. I followed up a week later without any response. I started a chat and was told the rep was on vacation that day. I asked for someone else to help. When the rep returned he didn't address the mock up, but asked quantity of hats I wanted. 2 weeks after that and still no response. I had a chat today with a different rep and was told it needed to be escalated to a manager, but all managers were on lunch and would contact me when they returned. I still have yet to receive a mock from my initial contact. Literally a hat with a company logo and my name.
Noah L.
Horrible communication. Completed an order with them on behalf of my Physician Assistant class that went anything but smooth between poor communication, shady price changes, and poor quality items. Our "Patagonia" 1/4 zips were the cheapest fleece material I've seen with the logo slapped on, and they didn't even have pockets.
Jodey S.
Ordered 12 hats, which was minimum purchase. Had a hard time finding my boyfriends favorite hats, in his size, so I just wanted the hats, no logo or anything. They said they couldn’t do it. I literally was paying their normal price and all they had to do was box and ship. Ultimately had to cancel the order. Very weird experience.