MerchologyReviews of merchology.com

Horrific experience. I was back-and-forth with Merchology for days on end because they originally sent my order to production without sending a proof (even though I explicitly requested a proof review), had to ask for a hold so I could review, added sizes I did not order while excluding sizes I did order, and they are now missing my delivery date. When I placed my order, I stated the absolute drop dead date I needed these items. They are now telling me that I 1. Did not approve the proof, so that held things up another 4 days (a complete lie, as I approved the proof within minutes of receiving it; the hold up was when they did not send a proof in the first place) and 2. I withheld a delivery deadline so they now cannot honor it (even though I communicated this deadline both in my original order and with agents online multiple times). They are being extremely rude, condescending, and showing some of the worst customer service I have ever experienced. My company has order around $50,000 worth of merchandise from Merchology in the past and I am so happily taking our future business elsewhere. I have not been treated this way by any "professional" business ever.

Very deceptive. I ordered, asked for a proof, upcharged me for additional thread count on a simple design and then wanted to charge me $100 to cancel the order. Their reason, it is past the 48 hours of the order although I just got the proof. I am now stuck taking the order for an additional charge or paying to cancel the order. I should have read the reviews prior to ordering. Edit-I raised to two stars since they ended up waiving the cost of the additional embrodiry stitch count. I'll consider three stars based off the quality. I ordered a Nike shirt and not the offbrand.

Very deceptive ordering process when trying to get a sample before placing a large bulk order. They send just the underlying product with no work done to it. Once you realize they are not including embroidery and try to return it, they refuse all refunds. Not a good experience.

I would advise anyone against purchasing from here my goods took months then arrived damaged they think giving me £2 is the answer well no I have faulty goods and need a full refund customer service is terrible. Don’t waste your money on this cheap tap it makes Temu look like Harrods’

Ordered 60 units of a quick ship item and only received 48. It's been 7 weeks, and despite several email exchanges with customer service, we still have not received the outstanding units. This is the worst experience I've had with a promo company, and based on my experience, I cannot recommend them. Extremely unreliable and a lack of concern regarding making things right with their customers.

Writing this review because I was concerned when I saw the score here after ordering but I have had a great experience with this company. They were communicative and the products arrived quickly and in good condition. The embroidery looked nice.

The entire Merchology team was incredibly helpful including every single person, from sales and customer support to chat support and those working behind the scenes to make sure our orders were completed. I truly appreciate it & thank you so much!

Do NOT buy from Merchology. They do not allow returns even on undecorated items that are too small. This is hidden on their website. Don't get taken by this company.