Merchant FocusWe are a full service Merchant Account and payment gateway provider, providing the ability to accept credit card payments for Internet, mobile, mail/phone order, and retail businesses. Merchant Focus is dedicated to providing the highest level of service.
Merchant Focus (merchantfocus.com) has 43 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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IT & Communication · Cleveland, Ohio
Excellent
IT & Communication · Elyria, Ohio
Excellent
IT & Communication · Cleveland, Ohio
Excellent
IT & Communication · Cleveland, Ohio
Excellent
Showing 34 reviews with 5 stars · Clear filters
Robert R.
Sherry Friley once again really helped us track down a missing deposit. She was right on top of it and had an idea as to what happened and got it fixed. Since I met Sherry she has always been extremely helpful and pleasure to work with.
Response from Merchant FocusJul 25, 2019
The personal attention to each and every merchant that our Account Managers offer is certainly above and beyond the industry standard. We appreciate the wonderful review!
Troy E.
Drew has been a dream to work with. Not once did I get told, no. We had some hiccups, there where some things that where not allowed due to policy, we got other options figured out and I was able to get my deposits going back again after about 5 days of staying diligent and working with me. although I 100% don't understand the point of the company in between, Drew is CERTAINLY a fantastic addition to what ever team he is on. Other's would be lucky to be led by him.
Response from Merchant FocusJul 24, 2019
We appreciate the great review! Certainly glad we were able to get everything sorted out and you are up and running! Be sure to contact your account manager should you need anything further in the future.
Jeff W.
Liz W has been amazing to work with. Liz has answered all of my questions and successfully guided me to the company that would work with my industry. I highly recommend Liz and Merchant Focus. Thank you again!
Response from Merchant FocusJul 23, 2019
Thank you for the excellent review! Merchant Focus certainly takes pride in the customer service our employees provide.
Shelly W.
Brigitte at Merchant Focus did a great job in helping us resolve problems! She was able to get us a new card reader, help in our batches and with our credit card rates! She was very friendly and had very efficient follow up! I enjoyed working with her and if I have any questions/problems, I will definitely contact her. Thank you Brigitte and Merchant Focus!!
Response from Merchant FocusJul 17, 2019
Thank you for the very nice review! Your Account Managers are always here for you. Do not hesitate to reach out when you are in need of assistance.
Michael I.
Liz Walker is fantastic. She has provided us with personal attention for many years. I higher recommend her.
Response from Merchant FocusJul 16, 2019
Merchant Focus appreciates the great review. The personal attention we strive to provide our merchants is what sets us apart from other processors.
Kim C.
Awesome response time from Liz and the rest of the staff when I was having questions and issues.
Response from Merchant FocusJul 15, 2019
Thank you for the great review! Merchant Focus certainly appreciates the opportunity to assist our customers anytime they need help.
Daniel M.
liz is a star. went above expectations. I will stay on with her company because of her great customer experience.
Response from Merchant FocusJul 8, 2019
We appreciate the review! We are always here to help!
Jasmine C.
Excellent and fast service!
Response from Merchant FocusMay 21, 2019
Thank you for your review! Be sure to let us know if we can assist you in any way in the future.