Riot GamesReviews of merch.riotgames.com

Bit delayed parcels when I lived in a EU country however when I moved to Norway they didn't add VOEC code to their parcels and refuse to repay tax as Norwegian postal office also demanded tax for it.

Awful customer service. Delivery was very late and I paid €10z unacceptable!

Commande passée début décembre pour trois lots de figurines en espérant les avoir pour noël. Depuis, c'est assez lunaire : - Aucun moyen de suivre sa commande - 15j plus tard, réception d'un premier mail de remboursement pour un des sets. Aucune info sur le contexte. J'en conclus que le produit était en rupture de stock. - 3j plus tard, nouveau mail de remboursement pour un deuxième set oO. - Support contacté dans la foulée, sans aucune réponse depuis. Je m'attends à avoir un troisième mail de remboursement bientôt, et aucune justification complémentaire. Rarement vu un tel niveau d'incompétence pour un site E-commerce. Encore plus étonnant quand on connait la stature de la maison mère. Je m'estime tout de même heureux d'être remboursé quand je vois les autres commentaires de clients n'ayant jamais vu leurs articles, ni leur argent... A éviter les yeux fermés.

I've ordered a total of 420$ of apparel on the 7th of december and using a fast shipping method, and right after they told me it was getting here around the 25th of december?? THey also cathegorically do not refund anybody, it doesnt matter if you ask the refund 1 minute after your order. Very very bad service

First, they sent me an unlocked statue with defective paint, in that case, they could manage the process. I was happy. But now my second unlocked statue also came with a paint defect, and they couldn’t answer me for a month. When Black Friday was here, I ordered 3 mini sets and a pin set and of course, they couldn’t send me the most wanted set. They just sent me a refund, but no explanation what is about (which product), but I instantly felt I couldn’t get what I want. I was fast with the Black Friday order, and for few days the product was still available. And I couldn’t find the ticket what I opened about my case (This page doesn’t exist message in the link).

Ordered some items in the Black Friday Sale. Waited a week with no response, emailed to ask for an update as it was taking some time. Support staff CONFIRMED with me that everything with the order was fine and that i would be with me soon. Phew felt so happy and relieved, was very excited for these products The next day i get a refund email dumped into my account. No apology or reasoning, just a Paypal notification. This was an awful experience of doing everything i could to try and get answers and being reassured, only to have it all be lies. Items i wanted are now retired and will never come up for sale again. Real kicker is after that initial friendly response confirming my order was on its way, i left a positive survey response that i now can't reverse. What a joke.

I ordered a spirit blossom Ahri mouse pad from them. The shipment was fast, but that's the only advantage - the quality of the piece was horrible, the lines all blurry and reddish. The famous fox looked like she had a stroke! So I wanted to send it back and that's where the fun began. None of the links, either in the instructions for returns or in the emails worked. I occasionally find the link to generate the return scrolling through the website, and was able to finally initiate the process. The ridiculous part is, although riot has a warehouse in Germany (that's the sender's address), I had to send the parcel back to the Netherlands at my own costs! Which, together with the costs for the original delivery, is 21 euros, and the mouse pad itself costs 26. I'm very disappointed, will never order there anything again. And you can't even leave a review to the goods or the service on their website - nice 👍

Riot m'ont pris 85€ pour une figurine le 30 mai 2022. Le 01/06/22 ces derniers me donnaient des numéros de suivi "Maersk" + laposte. Le colis n'a depuis plus donné de nouvelles. Ne commandez pas sur ce site, Maersk est un transporteur de conteneurs et personnes n'envoient des colis aux particuliers via conteneurs en 2022, sauf les Minion de chez Riot. Commandez avec paypal, c'est ce que j'ai fais, et concrètement paypal m'a remboursé, Riot l'ont dans le derche (un client de moins d'anarqué !) et qui sait, vue leur incompétence, peut-être recevrai-je un jour cette figurine qui a pris la mer un 1er juin sans plus donner de nouvelles ensuite... :')