Angie L.
They do not provide a return label if…
They do not provide a return label if shoes don't fit. Customer service rep argued with me when I stated my dissatisfaction in the on line company that makes the customer pay Shipping if shoe doesn't fit. The rep hung up on me. I have a 350 dollar pair of shoes that don't fit and no knowledge of how to return them. Very shady business!!!!!
Response from MensDesignerShoe.comJan 13, 2025
Greetings Angie, Thank you for your comments. We received a call from you earlier today regarding needing to do a return. We informed you on that call that we would email you return instructions which we did immediately after the call. We can see that you received and opened that email shortly after we sent it. We have a return policy on our website that is very clear, and accessible from all pages of our site. Our return policy clearly states we ship free to the customer, we do not provide labels for returns. In regards to your specific call, your language was uniquely foul and inappropriate as was your volume. We confirmed we would send the return instructions over to you, but did need to end the call at a certain point because of your belligerence. We understand folks can get frustrated. We also believe there's common decency and respect we should all operate with. We wish you the best and look forward to processing the return. God bless you