Menards Moving & StorageReviews of menardsmoving.com

I was informed by Katie Caruso at Menards Moving and Storage that I may be sued for $250,000 for "defamation" if I describe my experience with them. This is in their contract: By signing this Agreement, you expressly authorize Menards Moving and Storage LLC to charge the deposit to your selected payment method and acknowledge that such charge is valid and authorized. You expressly waive, to the fullest extent permitted by law, any right to initiate a chargeback or payment dispute for any reason, including but not limited to fraud, services not rendered, or services not provided as agreed.

DO NOT USE THIS COMPANY. THEY ARE BAIT AND SWITH SCAM ARTIST ESPECIALLY SEAN MILLER. IF HE IS SPEAKING HE IS LYING. HE WILL GIVE YOU A LOW PRICE THEN MORE THAN DOUBLE IT THREE DAYS BEFORE. AGAIN FOR YOUR OWN PEACE OF MIND FIND SOMEONE ELSE..

Scammer bowl.. Scammer bowl... was trying to go to the next question but i had to leave a star i guess, wasn't going to. sad smmfh, im so pissed, really want the company to drop the real location, how i feel! I paid, they took, i lost, wtf? Im not even at a lost for words have a lot to say, past unprofessional, feels like they rented a truck and they got paid to rob me fcuk outta here, & kept trying to add stealing fees, you serious! After everything is setup for the move charging me to take my things out of my storage to put in the truck crazy, I'm moving across the country, i have smallest storage possible when we're my things weighed? 2400lbs, isn't that a ton in weight? i have no furniture, 10-11 boxes at most, 5-6 suitcases, all clothes, a mirror covered only with a blanket, whatever tho, had a 5X5 storage it took them no longer than 30 mins to load truck, check it, 10-15 mins we argued about charging me a walking fee from the storage to the truck picture that, who does that, Cali to southeast USA! I'm dumbfounded rite now can't make this up. After they left the storage 2 hours later wanted to meet up I'm at my hotel now i guess to sign release papers for my stuff, didn't sign, gave them another $610 payment, wow, finally left guess to take my things, picked up on the 6th said would take nine days ok fine, contacted me on 23rd, i thought it was over thought they got me, wait! Another fee or payment, stealing fee said i owed another $610, plus $400 van fee to switch my things from a sixteen wheel truck to be able to come in my complex, you serious? It left the west coast in u-haul size truck, Not even funny part, still don't have my stuff, another stealing fee! For them holding my things until another payment is made, here is a kicker, said they would auction my stuff away, laughable, it's only my clothes no furniture, pictures & paper work, lot of underware, lot of socks, lot of sweaters & coats, oh yeah my designer cups, oh forgot gave them some of my stuff in Cali things I didn't want or need anymore, if i knew this was going to happen, i wouldn't of gave them anything, just let them rob me for that too. And they put that in a sixteen wheel truck! feel like I've been on a punkd episode that was real. Everybody at that company, whatever you want to call them is in on it, upper management, customer service reps if that's who they are, movers, i mean stealers. Got lucky i paid 2 payments with a card, so i guess im only out the $610 i gave them in cash when they came by my room with the discharge papers for my things, oh yeah I'm out my stuff too. scam ball! At its finest, great scam team! Better than a fake call center, WoW! it's not over most def it's not over forget the old clothes i want my SCAMMER lick back, have to laugh about this but I'm really upset about my pictures & my paper work that I'll probably never see again, can always get clothes back, but the things i can't and planned on having forever, that hurts, Damn near crying writing this, but i learned something! Check every review and social media, dealing with a business that offers a service, sorry it's so long but had to come out. don't know how these guys are still in business with a half of million bad reviews crazy! I'm in the wrong business, def scam hall of fame material, best scam of the year, best marketing scam off the year, & best scam MVP of the year... real talk why would i travel across the country back & forth to play games with you about my stuff, i traveled across the country almost 2,400 2,500 miles so i can open my storage & pay you to take my stuff, I was sick and all, never again, true scammers to the heart. Well until the next scam i guess... just true actual factual information.

I hired this moving company to move me from Georgia to Florida 7 days later when I got my furniture everything was damaged they over charged me and destroyed my furniture now I can't even get paper work from them they act like they don't know what I'm talking about do not use them.

I used Menards Moving and Storage to move this past summer. The miss quoted on packing services and moving services. I was up charged $12,000 the day of the move. I was caught in a terrible situation in which I needed to get out of the house and didn’t have any other recourse. They then promised me that my balance due when they dropped off my belongings would be one price, but then threatened to charge me an additional $5000, because the movers had rented a truck that was too large so that they could carry another customers move and save money. When my items did get to the house many items were missing or broken. Then didn’t properly catalog my boxes. Do not ever use their service. I was told that I would be refunded some money and they lied to me and said that the paid me or transfer me to different person with no resolution. It was a nightmare.

If I could give them 0 stars I would! You will regret going here. They shine until they take your deposit, then they disrespect you and even make fun of you, and you can’t do anything because deposit as we know is non-refundable. From their horrible customer service, and completely way off estimates…. Save yourself the nightmare. Pay a little more with another company and avoid this company. I don’t want people to go through what I did🙏🏽❤️

Menards moving and storage I would never recommend them nor use them again. I am a disabled combat veteran and they really put me and my wife through the wringer. This is a small summary of a huge list of items I cut due to size available and some items were emotional due to much of my sentimental Army items are in this move. 1. Brokerage and Pricing Discrepancies Business Model: Menards Moving & Storage acted as a broker for this move. They collected a $2,999 booking fee to secure the services of a third-party carrier, Handle With Care Moving and Storage. Cost Variance: The final cost significantly exceeded the initial quote. Between the broker fee and the subcontractor’s charges, the total cost reached over $12,000. 2. Contractual and Insurance Observations Documentation: The carrier presented a contract originally branded for a different company (Blue Diamond Movers Inc) with their own details written over it. Insurance Terms: Despite verbal assurances of "full replacement value" during the booking phase, the paperwork presented at the time of pickup defaulted to $.60 per pound coverage. This contract was signed late in the evening (approx. 9:30 PM) under high-stress conditions. Incomplete Terms: Certain fee sections (stairs and long-carry distances) were left blank on the contract at the time of signing. 3. Operational and Logistical Issues Delays: The carrier missed three scheduled appointments. When they did arrive, it was several days after the initial date, arriving at 4:00 PM on the day prior to a critical international trip for the customer. Equipment/Labor: The crew lacked the necessary ramps for a specialized vehicle (Can-Am Spyder), requiring the use of the customer’s personal lumber and stones to facilitate loading. The customer observed that a portion of the labor appeared to be sourced from daily-hire platforms. Communication: The contact number provided for delivery coordination belongs to an unrelated construction business with no affiliation to the moving company. 4. Resolution and Current Status Review Management: A Menards representative requested the removal of a negative review in exchange for assistance. After the review was removed, the customer reported no further progress or substantive help from the company. Delivery Pending: As of this report, a specific delivery date has not been confirmed. Communication from the carrier remains limited to generic form emails.

My grandfather at 78 years old decided to move back home from TX to CT. He called Menards for a quote and was quoted at 330 cu ft for his move with items clarified he would be moving. He agreed and made an almost 1000$ deposit. He then got an email to call back the same representative, Sean 3 weeks later for a quality assurance call. He called back and reviewed his move and they made edits that laterally took items off and put items back on that same list. His quote was adjusted at 350 cu ft and he agreed to make a second deposit by phone. He was all in at 1668.12 by deposit and ready to move. They showed up at his home less than a week later and the movers quoted his 1 BR move at an additional 500 cu ft. Im not being specific- this is one bedroom in a home. Not the whole home- a room in a home. From there his price went up almost 2.5X. Originally a move under 2k now cost close to 5k. His stuff was packed in boxes and he was ready to go and the company told him pay to move or we keep your deposit. He felt taken advantage of and honestly, as his family our perception was that this was predatory behavior from Menards. He hired another company the next day mind you, who came out and quoted him again at the original 330 cu ft. I have politely called Menards three times with this incident happening right around the holidays in end of December 2025. They have yet to return my grandfathers deposit for a move they never completed, which was priced three different times even to the day of the move. If Menards plans to conduct more business they should do so in person quotes to avoid this for future customers. Their quality assurance call obviously did little to assure the consumer that Menards could price a move correctly. Shame on them for taking from people who have very little. We will continue to leave reviews until the money is returned. We will also continue to work with the BBB to be sure they have the receipts for this bait and switch behavior.