Menards Moving & StorageReviews of menardsmoving.com

Was given a 500 cubic foot estimate - i wasn't sure how many boxes and totes i had so started with 60 boxes 8 totez some (20) dog fence panels and a couple of end tables- $1600 dep, $750 cash to the mover for pick up and $750 cash for delivery ( 600 miles ) . 10 days prior on the 3rd i gave them an update on what I had.20 boxes 18 totes added a captains chair and a 2x3 shelf and 40 more 2x 3.5 dog panels. They didnt contact me until the 8th 4 days before the move ( out of the window for a refund on the deposit) said i was going to use 900 cubic feet and cost another approx 3k. I cancelled anyways probably not going to get any deposit back -Daniel person was rude. I didn’t research enough or have enough knowledge to make an informed decision. This is just a brokerage company not the actual moving company. Beware

An absolute nightmare. Three weeks after pickup nobody knows where my items are from the move and when I can expect to receive them - if ever.

JI contracted with Menard to mover from Colorado to Texas. They sublet the move to an outfit called Soto Express. They said when I signed the permission to Soto to move me they are no longer legally responsible for the disaster they visited on me. I suspect their lawyers have them covered. RUN, DON'T WALK AWAY FROM THESE CLOWNS. THEIR MOVER CONSULTANTS MADE ALL KINDS OF PROMISES ABOUT INSURANCE AND ASSURANCE OF A GOOD MOVE. THEY FOISTED ME OFF ON A CLOWN MOVER THEY DESTROYED SOME OF MY STUFF AND FAILED TO DELIVER PART OF OUR STUFF. MENARD SAYS IT IS NOT THEIR PROBLEM. RUN BABY RUN FROM THEM.

Dishonest company that tried to charge me $2000 more than the BINDING estimate last minute for the move and refused to give me a refund of my deposit which was a couple thousand dollars, despite no services being provided.

If I could give them zero stars I would. The salesman guaranteed us a full 26 foot truck and said that everything We had would fit in it, for X amount of dollars. A week later the Dispatch guy called us to verify everything. The price went up almost $10,000. Jon was the guy from Dispatch, he went back and listened to the recording from Dan.(The salesman), And told us that yes he can see where we were promised the whole truck for this much money. He said what would it take to make us happy. We’re not unreasonable people so we came up from the original price a little bit. He agreed that that would be the cost. I called back on Monday and talked to a Katie in the office. She insured me that we have the full truck 1800 ft.³ truck for X amount of dollars. The driver and his crew showed up on Wednesday and said no he cannot do that. After going back-and-forth with him for about an hour, the actual moving company said they would not move all of our items for that money. Katie again tried to convince us to come up on our price and I refused to come up. They’re threatening to hold back our deposit money. All because they lied. Please do not go with Menards moving in storage. They like to use the old bait and switch tactic.

THE WORST EVER EXPERIENCE EVER DETAILS TO FOLLOW THEY STILL HAVE MY STUFF AND NOT GIVING AN ETA. REPORT THEM TO THE BBB DO NOT CALL THEM - YOU'VE BEEN WARNED!!!

Terrible Company. They brokered my job to a different company without my knowledge. I sent them pictures of the large items (rolling toolbox & large wine fridge). I told them I wanted my items delivered the next day (Expedited fee). Menards sent me a quote and I had them specifically put the delivery date as the next day. When the other brokered moving company came to the site they told me that the toolbox is an extra $500, wine fridge is $150, expedite fee is $500, and stairs was an extra $100 per location. I called and spoke to Connor over the phone, and he specifically told me that Mernards would reimburse me as he could clearly see in the notes that they had pictures, they had it to be delivered the next day and there was a flight of stairs at each location. I have text messages from two different Menards employees saying that this was covered in my quote. The complaint department called me today telling me they will not refund me any money and if I dispute the charge they will take me to court. $1,836.74 to provide a quote and to have a different company complete the work?

They subcontracted the move to Best Move Van Lines; they were rude, cursed me, threatened to leave without delivering our stuff, then threatened to leave our stuff on the street. We contracted to move 350 ft² of space, when they arrived at the location they said it was 600 ft² of things, when they arrived a lot of our stuff was damaged and the amount of space that our things took up was approximately 250 ft². We were forced to pay an extra $892, without recourse. Their were 2 guys that made the delivery one spoke pretty good english the other not so good. The one who's English was not so good, was rude and thought that he could curse me without regard, I quickly set him straight. He appeared to be a young muslim man, thinking back now I should have called the sheriff. I called Mendards Moving with no response. So much for customer service.