Menards Moving & StorageReviews of menardsmoving.com

Avoid this place like a plague. Absolutely horrible service and lies. Complete bait and switch tactics. Basically just out to rob you and the worst customer service I've ever dealt with. I was provided a great quote for my move of a small office space. Spoke with Joe Pirelli, who was the best part of this disaster, nice guy. Told him I was moving a desk, chair, and roughly 15 boxes. He said I would have room for 100 boxes and we laughed about it. My final quote was for 87 boxes and my furniture. Total cost of $1794 and I was charged up front $794 for a deposit (naturally they claim to be non refundable) Weeks later I was contacted by their customer service manager Daniel Gray who was the most disgusting human I've ever communicated with on a business stand point. He was asking for my total moving items. I said the furniture and roughly 10-15 boxes. He instantly tells me I don't enough room. Like what? I was quoted for 87 boxes. He keeps talking over me saying "it's an estimate" over and over. Sure, an estimate that magically 77+ boxes vanish, right. Says I can pay another $650 or deal with the movers when they show up and they could ask for thousands more. We went back and forth, made me so angry. He kept trying to explain cubic feet to me, which I know and said should I come down to Florida and explain to pack a box? He then responds telling me "was that a threat, Florida is a stand your ground state." What is that?!?! Really saying that to a customer? He then tells me over and over the calls are recorded, I said good because of the way you are speaking to me. He then tells me Joe made mistakes in my original quote and will likely be fired. (right) We got to the point where he was done speaking with me and left it at that. I called back and he next day to simply say I did not want to proceed and he says fine, deal with the movers. I kept trying to call Joe and naturally never got an answer to a call of email. I reached out numerous times and finally someone answered claiming to be the owner of the company, Mr. Menard. I explained my situation and obviously he wants to retain my business and says to me I will be fine. At this point I was already done, I unpacked all my boxes and stuffed everything I could into my car. But I lost out on moving my $800 desk. He tells me his next in line employee Teddy will call me. I get a call from Teddy and we go over my issues and quote. He tells me over and over I have more than enough space, explaining dimensions, and I won't have to pay anything more than I already have. OK, so why, just a few days ago was I being berated with not enough space and to spend way more money. It's a total bait and switch scam. They want you to be foolish and spend more. I told Teddy I wanted to cancel my move, how could I not? I was paranoid I would be charged more by moving company or my items held hostage. Teddy says again, I can't get my $794 deposit back. Why? What did I even deposit on? It's not like a truck was picked out and ready to go for my stuff instantly. But hey let's call this guy to get him to spend way more. Not how it works in my world. I've already put a charge back on the card. Already contacted and filed with BBB. Again, avoid this company. They will rob you. Fool you. Ultimately laugh at you. So before someone from Menards reaches out here saying my review is fake. It's not. Job No: PS6268554 which naturally the quote is magically "gone" from the link. Good thing I screen shot everything. All these 5 star reviews here are beyond fake. Such awful money stealing tactics

These people are a scam and they ruined all my furniture on the move every thing they say in the beginning is totally false when they get there and move your stuff its a whole different story on price and the move seriously find another place i definitely wish i never chose them. Just saw there response saying it's a fake revriew lol why spend the time on writing fake reviews guys you are a total sham just that answer alone should tell consumers everything they need to know on making a informed decision amd hopefully you don't make the same mistakes like i did choosing them

This is a broker only, you run into any issues the owner becomes abusive and dismissive. Avoid this company at all costs

I am writing this review to document a pattern of unprofessional and deceptive business practices that I experienced with this company. During my move, multiple personal items were lost while in their custody. Despite repeated attempts to resolve this privately, the company failed to provide accountability, a clear inventory reconciliation, or a reasonable resolution. What is more concerning than the lost property is the company’s response when customers raise concerns. Instead of addressing issues professionally, management responds to negative reviews with hostility, deflection, and dismissive language. This behavior is publicly visible and reflects a broader pattern, not an isolated incident. A moving company is entrusted with people’s property during a high-stress life event. That trust requires transparency, documentation, and respectful communication. In my experience, this company demonstrated none of those consistently. I strongly encourage prospective customers to read the negative reviews carefully and note the company’s tone in their responses. How a business handles problems says more than any marketing claim. I regret using this company and would not recommend them to anyone who values professionalism, accountability, or basic customer respect.

PLEASE SHOP AROUND AND DO NOT USE MENARDS TO MOVE MY HUSBAND AND I MOVED FROM WASHINGTON STATE TO IDAHO THEY GAVE UD A ESTIMATE OF 1,400 A FEW DAYS LATER SOMEONE CALLED US AND WANTED TO KNOW HOW MUCH WE WERE MOVING I WANT THROUGH ARE APARTMENT COUNTED ALL BOXES AND FURNITURE THEN THE PRICE WEBT UP TO 2,100 SO WE AGREED AND I WAS TOLD THAT WOULD BE THE PRICE THEN ON MOVING DAY A UHAUL FROM A DIFFERENT MOVING CO SHOWED UP AND WANTED MORE MONEY WE ALREADY PAID OVER 800 TO MENARDS THEN AFTER ALOT OF DISCUSSION WE WERE TOLD IF WE GAVE HIM A GOOD TIP HE COULD TAKE ARE THINGS BUT BEFORE THAT AT ONE POINT IT GOT SO BAD WE ASK HIM TO LEAVE THEN MENARDS CALLED AND TOLD US THEY CHARGE BY THE BY THE CUBIT FEET WE HAD ALL THIS MONEY ALREADY PAID SO I AGRED TO SLIP HIM A NICE TIP THEN HALF WAY THROUGH LOADING HE SAID THATS ALL YOU CAN TAKE THATS ALL THE ROOM YOU PAID FOR THATS WHEN I GAVE HIM A TIP THEN HE SAID WE CAN ONLY CAN TAKR 7 MORE BOXES SO THE ONLY THINGS WE WAS ABLE TO TAKE WAS ARE LOVE SEAT ONE CHAIR AND OUR MATTERESS TV STAND AND TV AND 11 BOXES WE ARE A OLDER AND MY HUSBAND IS A VETERAN THEN IT TOOK A WEEK TO GET ARE THINGS WE HAD TO SLEEP ON THE FLOOR OF ARE NEW HOME AT 66 YEARS OF AGE ITS NOT EASY GETING UP AND DOWN SO PLEASE DO NOT USE THIS CO THEY ARE A SCAM

They never tell you that they are just a broker. They take the money and then out source your stuff to be delivered Only God knows when. Certainly not in a reasonable time frame And they love to add on prices and you can only cash app them.. . That SHOULD have been a WARNING SIGN but I really thought this # was MY CONTACT and I would be Able to contact him if something happens. That's if they can actually keep people. They seem to have new people in the office every time I call and NOBODY CALLS BACK EVER. PLEASE DO NOT WASTE YOUR MONEY!!! WORTHLESS BUNCH OF LIARS!!

Number one thieves whatever money they accept initially from the customer they keep it and then they go higher a cheap trucker to go pick it up and the remaining of the money stays with them once you pay Menards moving and storage it's over with pretty much highway robbery of course they're all nice on the phone they want to sail they want money the owners all the way down to the representatives all the way to customer service thieves if you don't want your stuff held hostage do not go through them because I'm telling you you're going to thank me if you don't go through them the truck's going to come with some off label on it it might say Doritos on it you might say Budweiser on the truck who knows because that's who they paid a few dollars of your money to now the trucker wants his money try like 5,000 but you thought you got the deal all the way around for 2300 please guys do not go through this company neither one or two or three of their companies in Florida they're in Florida they're scumbags you're going to thank me later on guys May flower all the way

This company is a scam. Dominique took my call, said he was my go to guy, never answered my calls again. Teddy took over, found out that he wanted only cash on delivery to a third party moving company. Lied about calling 24 hours in advance,lied about only cash, lied about carrying items down stairs. Boxes were opened items missing and damaged. the third party company said they would never work with Menards Moving LLc again.Teddy told me my 500 cubic, half full storage locker was actually 600 cubic ft of items and demanded an extra $1k to move items after initial quote. Angrily told me unless I paid items would be left behind. they are total scam artists and I am in the process of filing a lawsuit against them now.