Melissa & DougReviews of melissaanddoug.com

I purchase a firetruck tent and it tripped and the tent poles bent within the first few weeks. I emailed the company provided them with everything that asked and they said sorry we can’t help. I emailed them asking why and they stopped answering.

Bought a police dress up item for our 3 year old son. Had assumed Melissa and Doug item would be good quality but noticed a big hole in the pocket after a few hours wear. No response from their customer service via Amazon. Disappointing.

Like many other reviewers, I accidentally clicked through and placed an order to the wrong address. I tried emailing right away, calling (they're closed), and seeing if I could cancel online. Website says no cancellation so I will see what customer service says and will update the rating if they provide support

I would give a -5 star review if I could. I made a purchase and with in five minutes called to cancel as I found it for less. I was told they couldn’t cancel it. How ridiculous is that. I’ve had buyer’s remorse in the past with very good outcomes of the order I placed being cancelled. 😡 I will never buy from this company again.

Customer service is awful. I accidently clicked through and never saw shipping address. Immediately emailed and contacted them to change the address as it was going to the wrong address and they said to bad.

Extremely poor quality. Splintering wood all over the barn , chipped paint, looks dreadful, even the handle which shouldn't have paint on it has paint finger marks, probably done by a preschooler.. I reached out to Melissa and Doug via FB and they were exceptionally rude telling me postage wasn't available... well how did I buy it in the first place ?! I live in Australia not the Antarctic. Will not purchase from them again

Purchased a $150.00 train set the our grandchild. This toy needs to be completely re-designed. You cannot touch this set to play with it as it will immediately fall apart. All I hear from my grandchild is "My train is broken". A complete waste of money and a great disappointment for the child as it falls apart as soon as she touches it to play with it.

If you don't think you'll ever need to return an item - then Melissa and Doug is great! However, I purchased two toys for my son's first birthday and he ended up receiving the exact same toys from a family member. When I called to return (yes, called ...they don't make it easy. You need a authorization number), I was informed I had to pay the fees to ship back... well since they are wooden toys and quite large, the cost to ship back was about a 1/3 of the total amount for the toys, but I thought a small refund was better than nothing. I shipped the products back well over a month ago and never received an email saying "we've received your return, expect your refund in X number of days." So I waited. Two weeks after it arrived at their returns department, I reached out to their customer service via their Care@ email and provided my return authorization number. A couple days later I received a response that said, we are looking into it but nothing helpful. They had asked for my tracking number which I provided them the same day. Crickets since then. That was almost three weeks ago (from their email, not from when I shipped it back).I just sent another email hoping to hear back but I won't hold my breath. At this rate, I should have kept the extra toys and donated them.