Melb MoldsReviews of melbmolds.com

Response from Melb MoldsJun 4, 2025

Merci beaucoup pour vos gentils mots et pour avoir partagé votre expérience ! 🌟 Nous sommes ravis que vous aimiez nos moules en silicone et qu’ils fonctionnent parfaitement pour vos créations en résine. Nous comprenons tout à fait votre préoccupation concernant les frais de douane. Pour clarifier — nous avons lancé notre petite entreprise en Suède et y avons opéré pendant plus de trois ans. Il y a quelques mois, nous avons déplacé notre atelier principal en Égypte, et nous sommes encore en train de mettre à jour toutes nos pages pour refléter ce changement de manière claire. Nous vous remercions sincèrement pour votre retour, et nous veillerons à mieux communiquer ces informations à tous nos clients à l’avenir. Encore merci pour votre soutien — cela compte énormément pour nous ! 💛 — L’équipe MelbMolds

Response from Melb MoldsJul 29, 2023

Vielen Dank! Wir freuen uns, dass Sie zufrieden sind! :)

Response from Melb MoldsJun 30, 2023

Thank you for your positive feedback. We look forward to serving you again in the future. Happy crafting! 😊

Response from Melb MoldsJun 30, 2023

Dear Lysa-Marie, Thank you for your feedback! We're glad that you enjoyed our wide selection of molds and that you appreciated the shape and size. We apologize for the issue you encountered with one of the molds, but we're happy to hear that our customer service team was able to assist you promptly by sending a new one. We hope this replacement mold lasts longer and if you have any further concerns or questions, please don't hesitate to reach out to us. We look forward to serving you again in the future! 😊

Response from Melb MoldsJul 29, 2023

We apologize for the delay in responding. Thank you for your kind words about the fast shipping, careful packaging, and cute present. We're sorry to hear about the issue with the mold. Our molds are heat-resistant up to 220 degrees Celsius. This crumbling incident is unexpected, and we want to make it right. Please contact our customer support with your order details so we can assist you promptly. Your satisfaction is our priority, and we appreciate your understanding :)

Response from Melb MoldsMay 1, 2023

It's great to see that we were able to reach out to you and offer an explanation for the issue you experienced with the free shipping offer. Thank you for taking the time to provide an honest review and for updating it to reflect your positive experience with the company.