MelanistaReviews of melanista.com

Response from MelanistaOct 14, 2024

Hi Cheryl, Thank you for your feedback, and we’re truly sorry to hear that you’re experiencing an issue with the handle of your bag. To help us address this matter, please reach out to us via email at [email protected] with your order information and a picture of the issue. This will allow us to assess the situation and determine the best course of action for you. We appreciate your understanding and look forward to hearing from you soon. Thank you for choosing our bags, and we hope to provide you with a solution that restores your confidence in our products!

Response from MelanistaOct 1, 2024

Dear Roxanne, Thank you for sharing your feedback with us! We truly appreciate your insights regarding the bag. We’re glad to hear that you find the colors beautiful, but we’re sorry to learn that the design didn’t fully meet your expectations. We understand how important it is for a bag to have the right functionality, and we value your suggestion about adding more hooks for closure. Your comments will help us improve our designs in the future. Thank you again for your feedback, and we hope to serve you better!

Response from MelanistaOct 1, 2024

Hi Belinda, Thank you so much for your lovely review! We’re thrilled to hear that the handbag for your family member turned out beautiful, especially with her name on it. 😍 We appreciate your understanding regarding the timing of your order. We strive to ensure that each bag is crafted with care, which can sometimes result in varying delivery times. We’re excited for you to receive your own bag and hope it exceeds your expectations as well. If you have any questions or need assistance in the meantime, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again in the future!💕👜

Response from MelanistaSep 4, 2024

Hi Cheryl, Thank you for taking the time to share your feedback! We’re glad to hear that you like the bags and wallets you received. However, we apologize for the condition of the protective boxes upon arrival. We understand how important it is for your products to arrive in perfect condition, and we appreciate your input regarding the packaging. We will definitely review our shipping practices to ensure that both the bags and their protective boxes receive the care they deserve during transit. If there’s anything else we can do to assist you or if you have further concerns, please don’t hesitate to reach out. We value your support and look forward to serving you again in the future!

Response from MelanistaAug 27, 2024

Hi VL Brown, Thank you so much for your thoughtful review! We’re delighted to hear that you found the ordering process easy and appreciated the shipping updates. 😊 It’s great to know that you’re happy with the quality of your bags! We apologize for the inconvenience of receiving your orders separately. We understand how important it is to have everything arrive together, and we appreciate your patience. If you could contact us via email at [email protected] with your order information, our team would be happy to check the status and provide you with any updates. Thank you for choosing us, and we look forward to assisting you further!