MelanistaReviews of melanista.com

Response from MelanistaOct 24, 2024

Hi Chanda, Thank you for your feedback! We’re glad to hear that you find the bags beautiful. 😊 We sincerely apologize for any confusion regarding our manufacturing details and for the delay in receiving your purchase. We truly appreciate your patience during this time. If you have any questions or concerns as you start using your bags, please don’t hesitate to reach out. We’re here to help and want to ensure you have a wonderful experience with our products. Thank you for your support, and we hope you enjoy your bags once you start using them!💖👜

Response from MelanistaAug 9, 2024

Dear Tiffany, Thank you for sharing your experience with us. We sincerely apologize for the delays in shipping and for not meeting your quality expectations. We understand how disappointing it can be to receive a product that doesn’t meet your standards. Our staff has reached out to you via email to provide further support and address your concerns regarding the print and stitching. Your feedback is invaluable, and we are committed to improving our products based on your input. Thank you for your understanding, and we hope to resolve this matter for you soon!