MelanistaReviews of melanista.com

Response from MelanistaAug 28, 2024

Hi Myisha, Thank you for your review, and we sincerely apologize for the delay with your order. Our staff has just reached out to provide an update about your second package, and we hope you can wait a little longer as we work to get it to you. We value your experience and are committed to improving our communication moving forward. Thank you for your understanding, and we hope you love your bag once it arrives!

Response from MelanistaJul 10, 2024

Dear Antoinette, We appreciate you reaching out and sharing your feedback with us. We sincerely apologize for the disappointment caused by the quality of the first bag you received. This is definitely not the level of quality assurance we strive for, and we understand your frustration. To assist you further and address your concerns, our staff has reached out via email requesting pictures to better understand the issues you encountered. By examining the pictures, we can take appropriate action to resolve the matter and ensure it doesn't happen again in the future. We value your satisfaction and want to make things right for you. Thank you for bringing this to our attention, and we look forward to resolving this issue promptly! Blessings,

Response from MelanistaJul 8, 2024

Dear Shelby, We apologize for the inconvenience and frustration you've experienced with your order. 😢 We understand that you have not received your handbags, despite being informed that they were delivered. Our staff has reached out to you via email to address this matter and provide further support. We want to ensure that you receive what you paid for and resolve this situation promptly. Please check your inbox, including your spam or junk folder, for an email from our team. We are committed to working with you to find a solution and provide the assistance you need. If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to help and will do our best to make things right. Thank you for your understanding and patience. Best regards, Sandy

Response from MelanistaJul 8, 2024

Dear Keisha, Thank you for your valuable feedback! As you mentioned, our bags are indeed made to order, and we strive to provide customized options to meet our customers' preferences. We apologize if there was any confusion regarding your order. Jennifer has offered you an alternative solution of choosing another bag by paying the price difference. However, we understand that you prefer a refund. We value your feedback, and we want to resolve this matter to your satisfaction. Our team will review your case thoroughly and work towards finding a suitable resolution. We will be in touch with you shortly via email to further discuss the refund process. Once again, we apologize for any inconvenience caused and appreciate your patience in this matter. Thank you, Sandy

Response from MelanistaJul 1, 2024

Dear Patrice, Thank you for sharing your experience, and we apologize for any inconvenience you have faced regarding your recent order. Regarding the item you received, we apologize if it did not arrive in time or meet your expectations. 😢 We understand your disappointment, and we would appreciate it if you could kindly provide us with more details or pictures of the item so that we can investigate further and address the issue appropriately. Our team has taken note of your concerns and has reached out to you via email to provide further assistance. We genuinely care about resolving this matter for you and ensuring your satisfaction. Once again, we apologize for any inconvenience caused and assure you that our team is here to provide you with the support you need. Thank you for your patience, and we look forward to resolving these matters via email! Best regards, Mary