MEK MagnetReviews of mekmagnet.com

Response from MEK MagnetOct 16, 2026

Hi Todd, We are disappointed to see another 1-star review regarding the same order, particularly because we have made multiple attempts over the past eight months to help you resolve this issue. We take customer service seriously, and because your review states that MEK Magnet has ignored your concerns, we feel it's important to clarify the documented history of our communication. Here is the timeline: - February 2026: You posted your first 1-star Trustpilot review. We responded the following day, February 6, explaining the product fitment requirements, our warranty coverage for damaged products, and inviting you to contact us for a resolution. We received no follow-up. - May 2026: You posted another 1-star review, this time on our website. We reached out directly by email on May 12, offering to help, explaining the washer port configuration, and requesting photos of the reported damage so we could arrange a replacement. Again, we received no response. - October 15, 2026: You emailed us demanding a refund and stating that your previous communications had been ignored. We responded personally within approximately 40 minutes, referencing our previous correspondence and again offering assistance. We have not received the requested information, and instead, another 1-star Trustpilot review has been posted. To be clear, we have never refused to address a damaged product. MEK Magnet stands behind its products, and damage upon delivery is covered under our warranty. We have asked for just one photograph showing the reported damage so our team can assess the issue, document it for quality control, and arrange the appropriate replacement. That is all we have needed to move forward. Regarding fitment, our Jeep Wrangler JK Hood Armor is specifically designed for the factory hood with dual windshield washer ports, a requirement clearly stated in multiple locations on the product page. However, there is also a straightforward solution for your single center washer port configuration. The two factory washer port cutouts on our armor are not punched out and remain solid-colored. You can leave those sections intact and simply field-trim an opening for your center washer nozzle. This allows the armor to be adapted to your particular configuration. We are happy to replace the damaged armor once we receive a photo documenting the issue. Please understand that a replacement will have the same dual-port design and will still require that minor modification for your vehicle. Todd, we have responded to every communication we have received, reached out proactively following your reviews, and repeatedly offered a path toward resolution. We cannot complete a warranty claim without the customer's participation. Our offer to help remains open. Please reply to our previous email with a photograph of the damage so we can move forward. We are a small, American manufacturer that takes pride in our products and customer relationships. We welcome constructive feedback and stand behind what we make. We simply ask for the opportunity, and the basic information necessary, to make things right. Monika Team MEK

Response from MEK MagnetMay 28, 2026

Hi Lori, Thank you for taking the time to update your review and share more details about your experience. We're sorry to hear the installation process was frustrating, especially after waiting months for Wisconsin weather to finally cooperate. We'd like to clarify that the two products you purchased are actually very different materials designed for different purposes. Our PPV Hood Graphics are printed automotive vinyl graphics and are not made from the same Nano-Hold material as our Trail Armor products. PPV installs similarly to automotive wraps and decals, which is why installation technique is important, especially around complex areas like hood vents. For larger PPV panels, we recommend a wet installation method to allow repositioning and help prevent bubbles or wrinkles during application. Our Nano-Hold Trail Armor, on the other hand, is a removable paint protection product designed specifically for off-road use. While it features custom graphics and styling, its primary purpose is to protect vehicle paint from brush, trail rash, and scratches encountered on the trail. Every package includes a QR code that takes customers directly to our installation and care page, where videos are organized by product type. We provide separate installation videos for PPV vinyl graphics and Nano-Hold Trail Armor because each product installs differently. We also offer support by phone, email, and chat should customers need assistance during installation. Regarding the Nano-Hold Armor, the dry-install process is intentional. When the armor is applied to a clean, smooth surface and the air is worked out, it creates a strong mechanical bond designed to keep the panels securely in place at highway speeds and in demanding off-road conditions. This holding power prevents the armor from shifting, bunching, or falling off in tight overgrown trails where exposed paint could be damaged. It is also normal during installation to see a champagne-like pattern of tiny microbubbles. Most of these dissipate naturally over time as the material settles and bonds to the surface. We'd also like to clarify the rain recommendation, as there seems to be some misunderstanding. Customers do not need to remove the armor every time it rains. The recommendation is simply to avoid exposing newly installed panels to moisture until they have had adequate time to fully bond. Once properly installed, Trail Armor is designed to withstand rain, storms, mud, and even automatic car washes. The key is ensuring that moisture is not trapped between the vehicle and the armor during the initial installation period. Regarding the appearance of the America in Red design, portions of the artwork intentionally incorporate transparent elements that allow the vehicle's paint color to become part of the final design. This creates a unique look that varies depending on the color of the Jeep. While many customers enjoy this effect, we understand it may not have matched your expectations based on the product image. We completely understand that both vinyl graphics and Trail Armor can be different from products many customers have installed before. Taking a few minutes to review the product-specific videos and installation guides beforehand can make the process much smoother and help avoid many common installation frustrations. We appreciate your feedback and the opportunity to provide additional clarification for future customers. Our goal has always been to offer functional, removable protection that helps Jeep owners hit the trails - not their paint. Monika Team MEK

Response from MEK MagnetMay 23, 2026

Hey Travis, This is a pretty unfair review. Replacement parts are made to order and usually take around 7-10 days. All month we have been working nonstop to make America 250 kits but placed your order into the production queue as soon as possible. If you let us know when placing your order that you need it for a certain date we do our best to deliver for that event. When I saw your status update request, I immediately pulled someone off what they were doing to find where in the production process your order was, we then fast-tracked your order to pack-out, and shipped it out that day. Even with replacement parts, there are still multiple pieces of equipment and production steps your order runs through just like a full kit would; to make replacement parts a designer creates a production file for just those panels, the production proof must be reviewed and approved, it then gets queued for printing, next it moves to mounting the printed layer onto the resin layer, then it moves to the cutting machine, runs through QA/QC then to pack-out and, finally a shipping label is created and your order is ready to go. With a little advance notice, we are able to meet most deadlines you have, but unfortunately, the timing of your order coming in during a large production run extended a day past when we try to target all made when ordered orders within. Monika Team MEK

Response from MEK MagnetMar 4, 2026

Hey Michelle! We’re sorry to hear that you feel disappointed. We take concerns about fairness and transparency very seriously. To clarify for anyone reading, all artwork created through MEK’s custom design process is developed in-house by our design team. Customers do not transfer original artwork ownership to MEK — rather, MEK creates the artwork based on collaborative direction and retains intellectual property rights unless a separate exclusivity agreement is purchased. “Custom” at MEK means the design was created specifically for that customer’s project and build. It does not automatically mean exclusive ownership of the underlying artwork unless that is clearly contracted in advance. It’s also important to note that many of our Reproductions serve primarily as inspiration galleries. In fact, your particular design direction itself evolved from inspiration drawn from a previous project displayed in that section — which is how many creative collaborations begin. That said, we understand how exclusivity can feel personal, and we acknowledge that we can always improve clarity in how we communicate the distinction between custom creation and exclusive licensing. We remain open to continuing this conversation directly and professionally. Monika Team MEK

Response from MEK MagnetFeb 2, 2026

Hey Khamphouk! We’re really sorry this caused frustration - that’s never the experience we want anyone to have, especially when protecting your paint is the entire reason for our products. What you’re seeing is most often caused by moisture getting between the armor and the vehicle, then drying over time. When water vapor evaporates, it can leave behind mineral or environmental residue on top of the clear coat. It’s not damage and it’s not from the material itself - and it’s fully removable with proper detailing. That said, we absolutely want to help. Every vehicle, environment, and use case is different, and photos make a huge difference in diagnosing what’s going on. If you’re willing, please reach out to us directly at [email protected] and share a few pictures - our team will walk you through the best solution and make sure your paint is restored properly. We stand behind our USA-made products and our customers, and we appreciate the chance to troubleshoot this with you. Monika Team MEK

Response from MEK MagnetDec 30, 2025

Thank you for taking the time to share your experience. We’re genuinely sorry to hear you were disappointed with how the product performed for you. MEK Magnet Trail Armor is designed to be removable, reusable, and protective when installed and maintained according to our guidelines. When we reviewed the photos and details provided, the pattern of lifting/rippling and the appearance on the material looked consistent with exposure that can compromise adhesion, which is why we shared that possibility during troubleshooting. We understand you strongly disagree with that assessment. Even so, our goal is always to do right by our customers. That’s why we issued a full refund and closed the matter on our side. We stand behind the quality of what we make and we also stand behind being fair when something doesn’t go as planned. Monika Team MEK

Response from MEK MagnetOct 1, 2025

Hey Elliot, Thank you for sharing your feedback. We’re sorry to hear about your frustration with the installation. As we mentioned when you first reached out, our Nano Armor material is installed dry, and with designs printed on clear material, you may initially see small “champagne” air bubbles. This is normal and part of the process — most of these bubbles dissipate over time as the material settles. We did ask if you could share photos or a video so we could better walk you through troubleshooting and help improve your results, but you declined. Without being able to see what’s happening, it’s difficult for us to provide the personalized support we normally give to customers. We also want to remind you that MEK Magnet Armor is designed first and foremost as *trail protection*. It’s made to guard your vehicle against brush, branches, and rocks — not to achieve paint-protection-film levels of aesthetics. For customers who prioritize a flawless, smooth finish, we do offer PPV options that may be a better fit. We always stand behind our products and our customer support, but successful installation does depend on working with us through the process. If you change your mind and would like to send photos or connect for troubleshooting, we’re still here to help. Monika Team MEK

Response from MEK MagnetJan 24, 2025

Dear Kendra, Thank you for your feedback. We’re sorry to hear about your experience and want to clarify a few points about our Removable Trail Armor, as outlined in the detailed installation and care instructions included in every package, posted on a dedicated Installation & Care page on the website and accessible via the STOP instruction with video QR code on the outside of the box. Key points to note: - Designed for trail protection: The Armor is removable and intended for off-road use, not extended exposure to weather. - Proper installation: Panels should be installed in warm, dry conditions, with 24–48 hours to bond before contact with water. - Regular maintenance: Dust, dirt, and water must be cleaned from under the panels to prevent lifting or damage. We regret if these instructions weren’t clear enough before your purchase. Please reach out to us at [email protected] so we can help resolve this! Thank you again for your feedback—it helps us grow and improve! Best regards, Monika Team MEK