MekesllserReviews of mekesllser.com

Response from MekesllserMay 28, 2026

😔 We’re sorry this item didn’t meet your expectations. Our product is clearly labeled as a pillow on the listing. The images use visual styling to create a 3D-like effect for display, while the actual item is a soft printed pet pillow as described. We truly regret the misunderstanding. We’ll optimize our visuals to make the product form clearer. Thank you for your honest feedback!

Response from MekesllserMay 27, 2026

Dear Customer, Thank you for shopping with us. We would like to clarify the relevant facts regarding your parcel issue in detail. Firstly, your delivery address did not include the floor number and room number. For this reason, the courier left the package on the ground floor. You have every right to file a complaint against the courier for failing to contact you before leaving the item. Secondly, we have verified with the logistics provider that the parcel was successfully delivered to your designated address. We suggest you check the surveillance cameras around the area, as it is possible that the package was taken by mistake by someone else. As the seller, we have fully fulfilled our delivery obligations. Thirdly, our customer service team has already sent you the contact information of the logistics company. You may reach out to them to lodge a complaint against the courier and apply for an official proof of non-delivery. Once you provide this document to us, we will process your refund promptly. Regrettably, we notice that we have not received your cooperation so far. We are unable to deliver the goods to your door personally, and we also hope you could keep an eye on the tracking updates actively. We have also suffered losses for this order. Please understand that we can only arrange the refund after we successfully claim compensation from the logistics partner. We sincerely hope we can resolve this matter together. Thank you for your understanding and cooperation. Best regards,

Response from MekesllserMay 27, 2026

Hi, we are really sorry for the misunderstanding. This piece features a 3D visual effect, but it is a flat printed artwork instead of a physical 3D sculpture. We never intend to mislead anyone. We will further refine our product descriptions and pictures to make the features clearer for all customers. If you have any questions, feel free to contact us anytime.