MekesllserReviews of mekesllser.com

Response from MekesllserJul 28, 2026

Hi there, Thank you sincerely for taking time to leave your honest feedback. We are truly mortified and deeply sorry our service left you so disappointed. We quoted a 5–7 business day delivery window, yet your order has not arrived since early May, and we fully understand how upsetting and inconvenient this lengthy wait has been for you. Cross-border shipping is occasionally disrupted by customs inspections, carrier backlogs and international transit delays beyond our direct control. Even so, we take accountability for failing to hit our promised delivery timeline. Our logistics team has been actively following up with the shipping provider all along. We hope to resolve this properly for you right away. Please message our official support inbox with your order number privately. We will trace your parcel completely and offer you viable resolutions including free remake & reshipment or partial refund compensation. We value every customer’s experience, and your feedback pushes us to optimize our logistics tracking system. Looking forward to hearing from you soon. Kind regards,

Response from MekesllserMay 28, 2026

😔 We’re sorry this item didn’t meet your expectations. Our product is clearly labeled as a pillow on the listing. The images use visual styling to create a 3D-like effect for display, while the actual item is a soft printed pet pillow as described. We truly regret the misunderstanding. We’ll optimize our visuals to make the product form clearer. Thank you for your honest feedback!

Response from MekesllserMay 27, 2026

Dear Customer, Thank you for shopping with us. We would like to clarify the relevant facts regarding your parcel issue in detail. Firstly, your delivery address did not include the floor number and room number. For this reason, the courier left the package on the ground floor. You have every right to file a complaint against the courier for failing to contact you before leaving the item. Secondly, we have verified with the logistics provider that the parcel was successfully delivered to your designated address. We suggest you check the surveillance cameras around the area, as it is possible that the package was taken by mistake by someone else. As the seller, we have fully fulfilled our delivery obligations. Thirdly, our customer service team has already sent you the contact information of the logistics company. You may reach out to them to lodge a complaint against the courier and apply for an official proof of non-delivery. Once you provide this document to us, we will process your refund promptly. Regrettably, we notice that we have not received your cooperation so far. We are unable to deliver the goods to your door personally, and we also hope you could keep an eye on the tracking updates actively. We have also suffered losses for this order. Please understand that we can only arrange the refund after we successfully claim compensation from the logistics partner. We sincerely hope we can resolve this matter together. Thank you for your understanding and cooperation. Best regards,

Response from MekesllserMay 27, 2026

Hi, we are really sorry for the misunderstanding. This piece features a 3D visual effect, but it is a flat printed artwork instead of a physical 3D sculpture. We never intend to mislead anyone. We will further refine our product descriptions and pictures to make the features clearer for all customers. If you have any questions, feel free to contact us anytime.

Response from MekesllserMay 9, 2026

Hi Pamela， My heart goes out to you for the loss of your precious 21-year-old cat Ozzy 💔We totally understand how meaningful this custom memorial keepsake was meant to be for you, to keep his memory close and bring you comfort during such a difficult time. We are truly sorry your order did not turn out as you expected, and for the disappointment and sadness this has caused you. This is never the experience we want any of our customers to have, especially for such a sentimental memorial piece. We have already reached out to you privately to look into this matter carefully and resolve this for you properly.We truly appreciate you sharing your feedback, and we will do our best to make this right for you personally.