Louis
Incompetent shipping
The stapler may, or may not, have been a good product but I cant tell you because Meite or Amazon never delivered it. I think Amazon did their fulfillment. Whatever. Ten days after I submitted the order, the ship notice still said they had created a label but never received the tool. I called the customer service phone and Carlos couldn't locate my stapler for almost 15 minutes. Finally, I told him to cancel the order and process a refund. By then I was up against a deadline and had to buy something from a local retailer ASAP. Meite did the refund reasonably quickly.
Response from MeiteusaApr 8, 2025
Hello, Thank you for your feedback, and we sincerely apologize for the delays caused. We’re currently addressing high order volumes, but this is no excuse for the extended wait time and disorganization in locating your item. We’re improving our warehouse processes to prevent future issues, including staff training and inventory system upgrades. Please feel free to contact us directly at email/phone if you have any questions about your refund. Your patience means a lot, and we hope to regain your trust. Kind Regards, meite USA