Claudio C.
They lied about the order
On 5/12 I went to their site and bought a concrete nailer , plus two boxes of Tnails. On the 13th. I received from MEITE a "track number from USPS". On the 14th. (Yesterday) I went to the USPS site and used the number to find out when I would receive the nailer. The site basically said "this number is not on the system". I sent an e-mail to MEITE asking what was going on. Today, checking my e-mail , there was/is an e-mail from MEITE saying that the order was cancelled by me and that my money was going (only God knows when). I guess they did not have the item and just got my money, after I asked for, they decided to "LIE" saying that I did cancel the order. Buyer beware! By the way: I have the e-mail and can prove what I'm telling here.
Response from MeiteusaAug 6, 2026
Hello, We sincerely apologize for the inconvenience and frustration this situation has caused. We would like to clarify what happened with your order. A shipping label was created first as part of our normal fulfillment process. However, when our warehouse team prepared the shipment, we discovered that the item was unexpectedly out of stock. Since the package was never shipped, the shipping label was no longer valid, and we had to cancel the order. Once the order was canceled, we immediately processed a full refund from our side. Please note that the time it takes for the refund to appear in your account is determined by your bank or payment provider, and unfortunately, we do not have control over their processing time. We completely understand your disappointment, and we apologize that the inventory issue and refund timing caused you to feel frustrated. However, we want to assure you that there was never any intention to delay your refund or mislead you in any way. We always strive to provide honest service and a smooth shopping experience for every customer. Thank you for your understanding, and we hope to have the opportunity to better serve you in the future. Kind Regards, meite USA