Debra G.
Research before spending your money here and believe the reviews...
This casino is fun to play, but there is a serious and recurring issue with payouts. When cashing out small amounts, payments are deposited into my bank account almost immediately. However, when I attempt to cash out larger amounts, the casino claims the payout has been processed—but days later, no funds are received. At that point, Megafrenzy requires me to obtain a bank statement proving the payment was not received. After I provide this, they state that my bank “rejected” or “kicked back” the payment and then return the funds to my Megafrenzy account instead of issuing the payout. I bank with Chase, not an online or prepaid bank, and Chase has confirmed there is no record of any rejected or returned payments. I also have email documentation of my communications with Megafrenzy regarding this issue and have even shared my bank transaction history with them directly—yet this problem continues to occur. After reading reviews on multiple gaming and consumer review websites, it appears this is not an isolated incident and has happened to other players as well. I will not continue playing at a casino where cashing out more than $100 requires repeated bank verification and unexplained delays. Players deserve timely, transparent payouts and fair business practices. I encourage others to research the reviews themselves. I have no reason to misrepresent my experience, and the pattern described here is documented by multiple users. EDIT..They have admitted the issue was on their end,I have documented proof and they promised to resolve..as of yet,I still have not received my redemption, I will update if I ever do receive it and how much longer I had to wait for it..I have Chase bank they process incoming deposits immediately, so we will see.The date is 1.22.2026 at 21:30 pm central time. Update: Following my previous review, MegaFrenzy provided conflicting explanations for the same delayed redemption. After admitting the delay was due to their own mistake, support initially stated that “manual redemptions are processed within 3–5 business days depending on your bank’s policy.” In a later message, they stated that the same 3–5 business day timeframe was due to their internal manual processing on their end. Despite these statements, no transaction timestamp, reference number, or confirmation that the funds were actually transferred has been provided. The redemption was approved on January 16, and the funds have still not reached my Chase account, which has a long history of receiving deposits without delay.I also have documented proof of this. So we shall see if and when they pay. I will update in 24 hours either way. Jan 22,2026,22:46 pm central time UPDATE – January 23, 2026 Today, MegaFrenzy stated that my manual redemption was “processed and paid.” I requested confirmation that the funds had actually been released from their payment processor, along with standard payment details (transaction date/time, payment method, and reference/trace ID) so I could verify the deposit with my bank. Instead of providing those details, support stated they would forward my request to another team to obtain the payment information and get back to me. As of this update, no transaction confirmation, reference number, or proof of release has been provided, and no funds have been received in my Chase account. This continues the same pattern: being told a payment is complete, but receiving no verifiable proof that funds were actually sent. I am documenting these communications and will update again once either payment details are provided or the funds are received. 21:40PM central time. UPDATE – January 27, 2026: MegaFrenzy attempted to send the payout via wire transfer, which my bank (Chase) does not accept for this type of transaction. As a result, the funds have still not reached my account. I have documented all communications, including their admission of error, and continue to wait for a proper resolution. I will update this review once the funds are successfully received or verifiable payment details are provided. Final update: After 50+ emails and more than two weeks, I finally received my payment. I will not be playing at this casino again. I have no interest in going through another two-week ordeal just to receive money that should have been paid promptly.
Response from Mega Frenzy CasinoJan 22, 2026
Hi Debra, Thank you for taking the time to explain your experience so clearly. We have reached out to you today via your registered email so we can clarify what has happened and work with you to get your prize redemption completed as quickly as possible. We genuinely appreciate you raising this with us so we can continue improving so other players don’t run into the same experience. We truly appreciate your patience and the opportunity to help. Best regards, The Mega Frenzy Team




