Shameka B.
Great Customer Service
Great Customer Service! When I received my order, the bundles were the wrong length. I immediately emailed Lilia to inform them of the mix up with a pic for proof. When I received a response they were very apologetic, and explained that I could return the bundles in exchange for the correct length, or keep the bundles with a $10 credit. Of course, I needed the bundles so I decided to return them. I explained that I needed the correct bundles before my scheduled hair appointment. Everyday we had communication and both parties agreed that we would be trustworthy and send the bundles back to them and them to me. After I sent confirmation to them that I put the bundles in the mail, they let me know they were sending the correct bundles to me. Today, I received the correct bundles and they will receive the returned bundles tomorrow. All before my scheduled appointment. This was only a 5 day process. Great customer service and communication!!!! 10/10 in my book!




