Diane E.
From flawless to fatally flawed now (updated)
First I want to say that I have used Meetn.com since its inception, and even before that, its precursor, Instant Teleseminar, since ITS inception probably, which spans decades now. UNTIL JUNE 2026, Meetn.com was almost flawless. I was a Beta tester, so we had a few wrinkles to work out, but I LOVED it. Would have given it 5 stars. Then, something happened recently, seemingly in June 2026. I guess the company was sold. And now--anything and everything that could have been messed up, has been, down to the smallest detail (like my email address). Customer service feels like it's being run by AI. It's been 3 months so far of being billed and not even being able to get into my account. This has seriously hampered my business. I had to switch to Google Meet, which is far inferior to what Meetn.com HAD been. What they are now, I can't say, because I can't get into my account. Which means all my old videos are no longer available, and I can't serve my clients well. UPDATE, 9/15/2026: Meetn.com got back to me, and clarified what was happening at their end, and offered a fair resolution. Basically I was grandfathered into Meetn.com from when I was with Instant Teleseminar, and so have been paying IT rather than Meetn.com, which is why they didn't have knowledge of our account. We still have to figure out what to do, but they restored my access to the Meetn.com account and, though I am not crazy about the new interface, it seems to be working fine. So I'm upgrading my review from 1 to 3 stars. It took them FOREVER to unravel this, but I imagine with the new leadership and the changes they made, there were a LOT of customer service issues to resolve. They were courteous throughout the process. It remains to be seen if everything will work as needed; it if does, I may upgrade again.