DandyDandy is a dental technology company powering the world's most advanced digital dental lab. Dandy partners with dental professionals and DSOs to transform their business by combining proprietary manufacturing, real-time technician collaboration, and cutting-edge technology to help clinicians stay one step ahead. With unparalleled quality, efficiency, and experience, Dandy makes the business of dentistry pain-free.
Dandy (meetdandy.com) has 43 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Olin
Have had 2 cases that have been lost in lab??? Still have delays getting clinical help with patient in chair. Need more techs.
Response from DandyOct 12, 2026
Thank you for your review and ongoing partnership. We'll share this feedback with the appropriate team internally to improve your experience moving forward. — The Dandy Partner Support Team
Eric
Lab work is very good, but the customer service has been lacking of late. I have had a number of cases take longer than expected with little explanation, and have had a few emails get no response.
Response from DandyOct 9, 2026
Thank you for your partnership and for the feedback. We hold our customer communication and turnaround times to the same high standard as our restorations, so we appreciate you bringing these communication delays and unanswered emails to our attention. We'll share this feedback internally so we can continue to improve our processes. — The Dandy Partner Support Team
Dave
Dandy techs and staff are great. I receive excellent assistance in the chat function and in case reviews. The software is sometimes difficult to use and the Dandy scanner is slower than the 3 shape and less accurate (we have both kinds). The system for scanning is much slower and less predictable than physical impressions which throws off my schedule a lot. I love the quality of the final products. I am still figuring out if the quality of the final product and the lower cost outweighs the extended visit times and frustrations of scans and rescans and rerescans.
Response from DandyOct 8, 2026
Hi Dave, thank you for your review and for highlighting our support team, chat assistance, and final restoration quality. We hear your feedback regarding scanner speed, software usability, and the schedule disruptions. If you'd like to get in touch with our team about moving from a Vision to a Trios Wired at no additional cost, please get in touch [email protected] — The Dandy Partner Support Team
Joseph
Communicating with difficult cases can a challenge not getting to talk to the lab tech working in your case directly. Crowns need more adjustments than some other labs.
Response from DandyOct 8, 2026
Thank you for your feedback and partnership. We understand how critical direct communication and precise fit are, especially for complex cases. To directly address this, we’ve upgraded our support setup: you can now connect directly with our tech team via live video call or chat to edit your prosthetic designs in real-time. This brings the personalized, hands-on tailoring of a local lab to your workflow, ensuring better fits with fewer chairside adjustments. We’d love to assist with your next case. Please reach out to us directly at [email protected] if you have any questions about this service! — The Dandy Partner Support Team
Caitlin
Working with the lab tech, Sarah, was wonderful - 5 starts. However, the AI that generates the crowns is missing the mark lately.
Response from DandyOct 1, 2026
Thank you for sharing your feedback and for giving Sarah a well-deserved shoutout! We are glad she provided fantastic support, but we hear your frustration regarding AI Scan Review. We'll look into your recent case details so that we can keep making improvements. — The Dandy Partner Support Team
LAUREN
I’ve used dandy for years now. I used to love it and would’ve given 5 stars, but in the last 6 months there has been a noticeable decline in quality, paying attention to doctor notes, increasing delays, and failure to warranty scanners. I would love to continue to love dandy, but they are making it tough lately.
Response from DandyOct 1, 2026
Thank you for your multi-year partnership and for sharing this candid feedback. We want to earn back the 5-star experience you used to have with us and will follow up internally to address the issues you've mentioned. — The Dandy Partner Support Team
