shannon
Should we keep adding our daily issues here???
10/8 I believe Dandy is growing too fast for its own good. No one cares when a case is screwed up and delaying the patient multiple times. The people that do follow up cant give answers because the lab is somewhere else, God forbid someone contact the lab and figure anything out. beyond frustrating! Its a cheap solution for a lab our DSO stuck us with 10/9 dandy strikes again, took scans for crown and nightguard together. We have the crown but of course no one knows where this night guard is we are supposed to delivering to the patient right now.
Response from DandyOct 8, 2026
Thank you for your candid feedback. That is not the standard of service your practice or patients deserve. To address this head-on, we've upgraded our support system. You can now connect live via video call or chat directly with our lab tech team to review cases and make real-time design adjustments on the spot. If you have any questions about this workflow, email [email protected] — The Dandy Partner Support Team