Rick W.
I ordered an ugly sweater from you…
I ordered an ugly sweater from you guys. After waiting a month for it to get here, it wasn't the size I ordered. I ordered an XL, what I got was a small with an XL tag on it. The graphics on the picture were horrible, not clear at all. I would be embarrassed to send out such garbage. I only gave you 1 star because that's the lowest it would go.
Response from MeearDec 17, 2024
Dear customer, Firstly, we deeply apologize for your unhappy shopping experience. We ensure the quality of products, in case you received a wrong/damaged item because of the faulty during the production procession, we are willing to offer you two solutions as below: 1. Send new items to your address for FREE. (Please be advised the shipping fee is optional, we appreciate it if you can support us this fee). 2. Issue a refund for the low-quality items and a 5% OFF discount code for your next purchase. Please let us know which solution you choose to solve this case and email us at [email protected]. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right) *Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand. You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company. Please keep the wrong/damaged item and give it to your local charities; it will go to someone who needs it. We appreciate it. If you are unhappy with your orders, we also offer a reasonable refund or discount code to your account. Feel free to contact us and get your case corrected. We are looking forward to hearing from you. Regards, Support Team