Medstar HealthReviews of medstarhealth.org

I'm just visiting the Urgent Care in Gaithersburg, MD. The waiting time is unbelievable long! I got here at 12:25 pm and it's now 15:09 pm and I'm still here!! So disappointed! Not coming back!!

I recently visited the MedStar Washington Hospital Center emergency department on July 6, 2026, seeking evaluation for severe referred pain stemming from an exposed dental nerve that was radiating into my neck. My ending diagnosis was a headache and I never stated I had just a headache. I spoke to many staff explaining that I have an exposed tooth and just came from a dental appointment, I am also experiencing my cycle, but thought to visit because of some sharp head and neck pain, which ultimately turned out to be due to the tooth. While I went in hoping for safe and supportive care, the experience quickly turned deeply distressing due to a severe lack of communication, respect for patient autonomy, and unprofessional conduct from the staff. During my stay, an unrequested medication was administered through my IV an hour after receiving Extra Strength Tylenol (500mg). When I voiced my concerns about how it was affecting me, the nurse, Genesis, dismissed my reaction entirely, claiming it was just a "baby-sized amount" of Benadryl and that it "should not make me feel a way." Instead of validating my distress, she simply handed me a small handheld fan and told me to "just breathe." When I told the attending physician, Dr. Randi Seidel, that I felt weird, she responded with, "Yep, I did that to you," and when I repeated myself, she said it a second time. This completely disregarded my lived experience and bodily autonomy, causing an immediate, severe adverse reaction and acute anxiety, leaving me feeling completely unsafe and unheard in a medical setting where I was already vulnerable. For days, I felt immense brain fog on top of being a parent and having to take my child to camp the next day and function at work and school. Patients turn to the ER trusting that their boundaries will be respected and that staff will listen to how their bodies actually respond, rather than brushing off adverse effects with mockery. This visit failed on every level. I am sharing this public review to hold the staff accountable, warn others, and urge hospital management to reevaluate how they train their teams on patient consent, bedside manner, and respect. I am also pursuing this through official internal patient relations channels to ensure proper documentation and investigation. DISGUSTING!

I will be looking for another doctor. I was left to wait for an hour for the doctor to see me on my scheduled appointment. I wasn’t given any information regarding delays. I left before the doctor saw me because that is unacceptable.

Medstar - where you can only receive the digital PDF copy of your test results by picking up a print-out copy in person because the digital copy cannot be added to your online patient portal. Also, the results have been ready for over 3 weeks but there are zero notifications. And if you call to find out if the results are ready, they don't know and say someone will get back to you, but nobody does. The medical professionals were fine. But if their practice is associated with Medstar and you are able, look somewhere else.

Very frustrating. Didn’t tell me about hidden facility fees or cost of services. Told me they were in network but billed me 600$ for an X-ray. When calling billing was on hold for an hour and before transferring to supervisor, call was routed to an automated message. Never go back

While the professional staff are good, the administrative services including website and payment are awful. No one answers the phone, website is clunky and cannot get into payment site to view bills. Very frustrating experience. Paperwork is also repetitive and frustrating. I wish I had looked closer at this aspect of MedStar before selecting them for medical services.

MEDSTAR HAD TO STOP ALL THESE 4 QUESTION- SECURITY WHEN CALLING THE CUSTOMER SERVICE JUST TO GET CONNECTED TO THE CLINIC OR GET A PRESCRIPTION REFILL. FIRST THEY ASK FOR PATIENT NAME, DATE OF BIRTH, PHONE NUMBER (WHICH IS OK), BUT ASKING FOR THE ADDRESS ON FILE JUST TO ASK FOR PRESCRIPTION REFILL IS TOO MUCH. C'MON NOW! ITS NOT THAT I AM ASKING FOR SOME PATIENT INFORMATION. AND WHEN YOU GET CONNECTED, THEY ASK THE SAME QUESTIONS AGAIN. OH MY LORD!

Medstar is an organizational nightmare to deal with. My IBD doctor was qualified, but clearly overwhelmed by patient volume and made reoccurring errors on lab orders (meaning I was forcefully getting blood drawn every month and had to fight nurses to cancel the orders) and was not timely in their responses to concerns. That said Medstars biggest issue is their billing department. Seems as though they’ve gutted it. No one can help, they can’t take payments over the phone, and they are reluctant to coordinate with co-pay programs which would facilitate patient billing and payment (affordability). Not to mention they hit me with a 300 percent increase on medication which took out of pocket costs from $350 to $1k because of “facility fees”. Leaving them in January 2026 and will be giving my money/benefits to a better provider. Stay away if you hate billing nightmares and dealing with doctors who have zero time for you. There’s much better care out there.