Medstar HealthReviews of medstarhealth.org

The intake was very pleasant, polite and efficient. The PA was very good as were the other in-person personnel (EKG, X-RAY). My concern was with the physician who spoke to me via Telehealth visits. She did not listen to me and did not have accurate knowledge. She did not address the problem, instead she told me to see my cardiologist immediately to change my blood pressure medication. Firstly, one of my medications (atenolol) was not even listed on my paperwork even though I had put it down as one of my medications; t should have been in my chart from previous Telehealth visits for this bout of sinusitis. The physician apparently was not aware that the prescribed antibiotic, Azithromycin, could cause my symptoms: chest pain and headache. I wanted to eliminate the possibility that I had pneumonia or bronchitis. I am relieved that I do not have either of these and have eliminated them, but I came away very angry and skeptical about the care and competence of MedStar Urgent Care and will avoid this service in the future.

They give you a appointment then it's Ike 3 month wait then they will call you to reschedule after you already waited for 3 Mos then you have to wait another 3 months simply ridiculous I'm definitely going to find another health providers to care for me stay far away from franklin square medstar

Worst experience of all time. Went to ER with chest pains. I wasn't seen for 14 hours. Then they couldn't even correctly bill the insurance I provided, so I got sent the bill. Been trying to reach someone to resolve the issue but there is zero support. Phone support goes nowhere, just puts you on hold for 30 mins then hangs up. Chat support goes nowhere. Messages go nowhere. Honestly, at this point, just staying home and getting a heart attack would have been better than going to this hospital.

Not only I received terrible care August 18-25, at their Washington facility, where their night nurses are abusives, but when it comes to billing, they refuse to provide itemized bills to a patient. I called their Boston office 11/01/23, asking for an itemized bill but NEVER received it. When I called 11/10/23 asking for an itemized bill again, not only I was on hold over 15 minutes, but then, the woman hung up on me! Do they thing they are above the law?

Billed me for double what they said they would do. Waited on hold forever and when I talked to someone, they told me to email them. I did, and they never responded.