Steven B.
When I first ordered the product there…
When I first ordered the product there were some issues with a change supply and it took some time to get the product. Leah had informed me of the product issues I was skeptical of this even though I had read good and bad reviews on the various websites. Finally, after many weeks of waiting to get the product for my tinnitus, it finally came. I charged it and attempted to turn it on, but I found out it would not turn on. You can imagine how I felt. I sent an email asking for a refund and wanted to send the product back. Leah was very nice offered a total refund and told me to keep the product. The product actually after some several attempts did turn on, but I'm not sure it will actually work. I have to give the company and Leah 5 stars since they went above and beyond to give excellent customer service.