MDsaveReviews of mdsave.com

I recently used MDSave to book and pay for a medical procedure, and while the booking process itself was straightforward and user-friendly, I encountered significant issues with the procedure's follow-through that I want to bring to your attention. Although I was initially told that my report would be available in the portal within three days, it has now been over a week, and neither I nor my physician have received the results. When I contacted the provider directly, I was informed that they are short-staffed and that, because this was a screening, it was not considered a priority. This situation has been both frustrating and concerning, as the delay impacts my ability to take timely action on my healthcare. While I understand staffing challenges can occur, it was disappointing to feel that my procedure was deprioritized simply because of its classification. Furthermore, the lack of updates or communication about the delay added to my frustration. I also reached out to MDSave’s support department to address this issue and am currently waiting for a response. I hope this will be resolved quickly, as timely communication and follow-through are critical to ensuring a positive patient experience. I value the transparency and convenience MDSave offers, but these issues with the provider and the delay in resolving them highlight a need for improved coordination and oversight. It would be helpful if MDSave could ensure providers adhere to promised timelines and maintain the level of urgency and professionalism patients deserve. Thank you for taking the time to consider this feedback. I hope it can help improve the experience for future users

Price was great, but lack of communication with your company and the hospital brought more headache than good. Customer service lady was rude.

Customer service was fine, office was clean. Issue which may or may not be MDsave's problem. Goes like this: first window I went to quoted me $125 for service ( CT scan)no contrast). After that zi was directed to second window a told that the bill was $325. Since I need to know whether or not I had signs of lung cancer paid it. What would you do if it were you?

Not sure how legit this company is. Try searching for "Whole body MRI" and any ZIP code you want - they return only ONE provider for the entirety of the USA. (Nobody else offered kickbacks?) I tried to contact them about this using their contact form, but the form failed to submit with a JavaScript error. Then I emailed their info@ address, and that failed as well with "550 5.1.1 The email account that you tried to reach does not exist." Happy to update my review if these issues are fixed and a good explanation is provided as to why neither Ezra nor Prenuvo nor First Look MRI show up.

Price was substantially higher than quoted on website

Nothing good, BEWARE!

Extra charges get added on - don't expect to pay just your voucher cost. I bought a test - great rate. But it took a week of phone calls to actually get it scheduled - hospital had some issues. But eventually it all got done and had the results sent to my doctor. But months later the ADDITIONAL bills started coming in. Hospitals find a way to tack stuff on that they won't tell you about when you show up for the test. And MD Save says too bad, we're covered in the fine print. So don't think you'll walk away with just the voucher cost.

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