MDsaveReviews of mdsave.com

Response from MDsaveJul 5, 2023

Hi Theresa, I am sorry to hear you are unsatisfied with your payment experience. To clarify, MDsave helps our provider partners bundle the total cost of care for your procedure, saving most of our patients as much as 50% off the national average for the same care. While we do charge a nominal fee to our partners to help them streamline administrative costs, we are able to help bring you significantly lower prices on the total cost of your care. BCH is committed to billing transparency to keep patients informed about their care costs, so MDsave's fees are part of the line item costs on your bill. We hope you will consider using MDsave's services again for your future care needs. - MDsave Team

Response from MDsaveJun 6, 2023

Hi Mary, we are sorry to hear that you had a poor experience with our provider partner. We've shared your feedback with the site, and they are happy to answer any questions you might have. We hope you will consider using MDsave again for any future healthcare needs you might have. - MDsave Team

Response from MDsaveJun 6, 2023

Hi Layla, thanks for your feedback. We're always expanding our provider partnerships and service offerings, so we invite you to check back with us when you need care in the future. I couldn't find a purchase associated with your email address to follow up further on your care experience, but if you have any other questions please feel free to reach out to our customer support team and they'll be happy to help answer your questions or help you find a provider. - MDsave Team

Response from MDsaveMay 31, 2023

Hello there, we've removed you from all MDsave marketing emails as of May 23rd (the same day we received your original request) and you should not have received anymore emails from us based on the data I see in our dashboards. Without having seen the emails you are referring to, you may be receiving emails from Trustpilot, a third party vendor we use to collect feedback to improve our services. Unfortunately, I am unable to access or remove you from their database manually. If you visit the footer on the emails you are receiving, you should be able to find a link to unsubscribe quickly from those emails. If you have any further questions or want further assistance with the emails you are receiving, you can forward them to [email protected] and I can look into further assisting you. - MDsave Team

Response from MDsaveMay 31, 2023

Hi Greg, we're so sorry to hear you haven't received your results and the inconvenience that may have caused. MDsave is here as a resource to help you compare pricing and shop for your healthcare services at affordable rates. Because MDsave does not perform the healthcare services purchased on our platform, we are not able to access or provide any testing results as part of our scope of services - only your provider is able to share that information with you. We have reached out to our provider partner to let them know they need to follow up with you regarding this request, and hope you are able to resolve the situation. Any remaining questions you might have would need to be directed to the provider's office or facility where the test was performed. If you have any questions around the purchase, redemption, or need help purchasing any additional services, our customer support team would be happy to assist you. - MDsave Team

Response from MDsaveMay 24, 2023

Hi Robbie, we're sorry to hear you were unsatisfied with the cost of your MDsave experience. While our partner providers set their own rates for procedures, we also offer additional value to all of our customers with upfront transparency into procedure pricing, the ability to avoid surprise bills after care, and a number of ways to facilitate affordable payments that can help make care more accessible. We hope you will consider using our services again for any future care needs and our support team is available should you have any further questions. - MDsave Team

Response from MDsaveMay 11, 2023

Hi Vincent, we're sorry to hear you've had a frustrating experience. MDsave helps our provider partners bundle care procedures into one upfront, transparent rate saving you money off the national average price of care. We're following up with our provider partner to help educate the front desk staff so they're better able to answer questions and streamline checkout in the future. If you have any further questions, you can reach out to our support team during business hours Monday–Friday from 7am to 5pm CT at 844-256-7696. - MDsave Team

Response from MDsaveMay 2, 2023

Hi Lynn, we're so sorry to hear you haven't received your results and the inconvenience that may have caused. MDsave is here as a resource to help you compare pricing and shop for your healthcare services at affordable rates. Because MDsave does not perform the healthcare services purchased on our platform, we are not able to access or provide any testing results as part of our scope of services - only your provider is able to share that information with you. We have reached out to our provider partner to let them know they need to follow up with you regarding this request, and hope they are able to resolve the situation for you. Any remaining questions you might have would need to be directed to the provider's office or facility where the test was performed. If you have any questions around the purchase, redemption, or need help purchasing any additional services, our customer support team would be happy to assist you. - MDsave Team