MDLIVEReviews of mdlive.com

Excellent service! Talk with terrific experienced doctors who care about your medical issues.

My therapist is kind, helpful and considerate. I feel better after I talk to her.

Awesome experience. Prompt, responsive, empathetic, very accommodating. I spoke with a Dr., got my Rx called into my pharmacy and delivered to my front door in 1/5th the time it would have taken just to get through to my PCP's office, explain my symptoms and not have it sent out to me anyway. I will be using this service regularly going forward. Easy peasy.

Great service. Quick, accurate and helpful.

Excellent experience! Quick and easy!! Will definitely use again in future if I have the need.

The service was a breeze to work with and the doctors knowledgeable and polite.. Both times I used the service the diagnosis were perfect and solved my issues!

After reading other reviews here, I was encouraged and tried MDLIVE for my son. He had returned from a summer camp where they regularly COVID tested and was negative within the last 7 days, but had a horrible cough with green mucus for over 10 days before coming home. The MDLIVE providers seems confused and rushed. She only gave advice to us typical to treat seasonal allergies or the common cold. On video, she never asked to see his throat, nose, etc … I’d say the call lasted less than 5 minutes, with about 50% of the time being basic medical history. After doing nothing for us, she said we should see a doctor in person if things didn’t improve in 3-5 days. This tells me she and/or MDLIVE are unwilling to treat cold and flu cases by telemedicine with anything other than basic self care instructions - if that’s the case the policy should be disclosed up front. Update: MDLIVE responded here by saying: “ We're sorry to hear that you had this experience. Our doctors are very cautious about certain symptoms, and when there's a concern, they may to refer you to seek care in person just to be safe - especially for children. Your concern has been escalated to our customer service team, and we hope your son feeling better.” So, just like my virtual office visit, MDLIVE doesn’t listen and understand the issue before pumping out a scripted response.

This is the third time I've used MD Live & I felt this doctor was the most knowledgeable & actually listened to my complaints. She wasn't obsessed about COVID testing.