Anthony P.
Potentially the worst experience I have…
Potentially the worst experience I have ever had. Working in health tech myself, they are terrible. MD didn’t show, I have waited over 4 hours. Getting in touch with them is impossible. They have no direct line of contact to Cigna. I am a 30 year old with a fever and COVID symptoms. I spent my day wasting time on hold for this trash rather than being seen at another option. For them to integrate with large insurance carriers and be ill-prepared to handle large volume is beyond sad. Patient care is not their focus.
Response from MDLIVEMar 26, 2020
Hi Anthony, we're sorry you encountered issues with long wait times. Due to the current COVID-19 pandemic, we are experiencing much longer wait times than usual due to the unprecedented amount of appointments. If we can assist you with anything else, please contact our customer service at (800) 400-6354.