MDLIVEReviews of mdlive.com

My therapist jabe Cruz she is amazing profesional o loved thanks

Doctor is very knowledgeable and it was quick.

They were great! I had a stye in my eye and needed a prescription. I sent them a picture and within 10 minutes I had a prescription at my pharmacy.it could not have been easier. Since they were so quick to take care of me I was able to get on it quickly and was over it in a lot less time.

Awesome service. Good for physician and patient and insurance provider in my opinion.

Excellent. My only problem is I didn't sign up with correct insurance and can't get this corrected.

Last September when I started using MDlive (after it was advertised on BCBSNC's website) I really enjoyed the service. Very professional and helpful. Fast forward to this past May and everything went downhill fast. My provider (Martha Evans, MD) stopped contacting me to set up my regular appointments and I had no way of contacting her as the messages in your MDlive inbox have a very limited window of response time allowed. My prescription refill was denied by the provider and I had to call MDlive to get a refill as I really needed the medication. They had someone call me back quite quickly (Eiad Sabia, MD) but this guy had an attitude and knew nothing about how MDlive worked or was supposed to work. He acted irritated that I was upset that my prescription was about to run out. When I called MDlive back to try and get another appointment I was told my former provider was booked out several months and I would have to start from scratch again on their website. So basically they have left me to either wean myself off my medication or stop it cold turkey. In a nutshell with this company you are on your own. The concept seems great but the actual workings of their system need a lot of refinement. I would not recommend them to anyone who is looking for any type of treatment that can't be handled in one visit. Update: I was just reading more reviews and noticed that someone mentioned Dr. Eiad Sabia. He was the Dr. that MDLive had call me when I coudn't get my prescription filled. I feel the same. He was very condescending and several times told me to "calm down". He obviously does not know MDLIVE procedure as he questioned everything I told him and could not understand my answers. The entire operation seems quite sketchy to me. And boo on BCBS for partnering with them and suggesting them as an option. Good luck with your search.

Horrible and unprofessional! I had dr Scott Hacking join the video and then immediately log out and then I got you missed appointment call. I waited an hour for that appointment, then I reconnect wait 30 minutes and get a call that no one is available they can schedule my daughter be seen at 4:00pm while setting that appointment the rep then says sorry that appointment no long available now we can do 5! I just told them no thanks if they are that unprofessional, then I’d rather take my child somewhere I can trust them. They lost all my confidence in their ability to handle anything bc they can’t even get their appointment straight and their dr are unprofessional!

I have been trying to get my daughter an appointment all day to no avail! Doctors either keep having “technical issues” or we get kicked out of the waiting room and get emails saying WE missed the appointment. More of a headache than it is helpful!