MDLIVEReviews of mdlive.com

I have used MDLIVE twice now. The first time was very helpful and the doctor I saw really knew what she was doing. The second time, however, was terrible. The doctor basically just kept saying how bad other doctors were and didn't help me at all. He was also quite caustic. I wish there was a good way to rate individual doctors so I could know who not to see.

The doctor barely let me say a single word before telling me I probably have Covid. If she would have let me speak, I would have told her that I've had two Covid tests since my symptoms began and they were both negative. This service was a waste of my money and I will go see my regular PCM tomorrow.

MD live is a terrible service for anyone who needs to get in touch with the medical provider they see routinely on MD live. There is literally no way to get a message to the doctor you see on MD live. If you have a one-off, simple issues, I guess this service is fine. If you are seeing MD live physicians for longer term, standard issues, then it's useless. You will not be able to talk to the same doctor between appointments, even for questions about medications, refills of medication if you run out, etc. Instead, they will force you to talk to ANOTHER MD live doctor and STILL will not allow you to send a message to your regular MD live physician. Only use this service if you have a simple, one time problem.

I had an appointment beginning of December, the dr couldn't help and was very unknowledgeable about my situation, that's besides the point... They billed my insurance and my insurance paid the whole bill. I just recieved a charge on my credit card for $82, I called MDLive and asked why they said it's because i don't have insurance... so they got paid by my insurance and took money from my debit card. The person at MDLive said it wasn't their fault and I had to fight it out with the insurance. So frustrating

after reading reviews I was skeptical in even setting up an appointment. However I figured $10 fee and with it being after hours why not just try it out! Upon scheduling appt it said wait time would be 2 hours -- it was more like 5 hours before we received call. Very simple process...Dr said a prescription would be called in. I was reluctant to just show up at the pharmacy without calling first to ensure prescription would be there but I have to say ..IT WAS THERE! Very satisfied with MDLIVE and even more so that I didnt have to take off from work to go to the Dr. Very very pleased.

I work outside walking around a 40 acre complex routinely climbing structures as high as 17 stories. This is a physical job and it will be 4 degrees out tomorrow night (28 degrees below freezing). I was diagnosed with covid 5 days ago. I am experiencing severe sudden onsets of fatigue and what can best be described as pressure in my sinuses. I also feel tightness in my chest when I exert myself (like what I would do climbing a 17 story structure in 4 degree temperatures). Since the CDC has decided to change their quarantine time to 5 days this doctor (who barely speaks English) tells me I can have one extra day off, then should go back to work wearing a mask. He either could not understand, or chose not to listen when I explained my situation and my symptoms. The CDC guideline is pretty clear, and is only referring to isolation periods for covid transmittal, not care of an individual's symptoms. I do not work in a comfy climate controlled office and can not due a 12 hour shift in these conditions. I know this because I have been doing it for 13 years! I go years at a time without call offs, and am pretty sure I know better than some random doctor what it takes to survive in my work environment. This appointment was a complete waste of time, and I would have been far better off physically going to a doctor willing to listen to me instead of one trying to farm through as many patients as possible. What a joke. Also, I tried to link the relevant CDC website to show the current guidelines and prove my point, but apparently MDlive doesn't like that. For reference, I was referring to the CDC document "CDC Updates and Shortens Recommended Isolation and Quarantine Period for General Population" dated 27 December 2021

I had a phone consultation with one of MD Live's doctors this morning at 9:40am, 01/10/2022 because I had been experiencing severe skin irritation that has progressed since 01/02/2022. The Dr assured me that I would get a prescription strength steroid ointment / cream that would help alleviate the nearly painful itching that I have. He further stated to wait 30min-1hour to pick up the prescription. As the day progressed, it had been 5 1/2 hours since my consultation and my pharmacy still had not yet received the rx. So I had to call MD Live and my pharmacy a few times just to get this whole thing resolved. MD Live's Help / Support staff were incredible as soon as they were able to return my phone-call / voicemail. As soon as they had discovered that the Dr had typed up the script, but didn't hit the "send" button, they fixed it immediately. I am VERY appreciative of their help with that because my skin is pretty badly irritated and I needed that script ASAP. The Nurse that discovered the mistake was very kind and prompt. She immediately got the rx sent to my local pharmacy and gave me a direct call back to let me know that it had been sent and is being processed. Yes, it took quite a long time to get it resolved, but it got resolved and that's all I really care about. If it had not been resolved as promptly as it was, then I would've kept a negative review up on this website. We all need to be more understanding that MD Live and other tele-medicine staff, might be short-staffed and overworked due to the pandemic. I have my opinions about the pandemic, but that is not the point I'm trying to make here. The Help / Support Staff and the Nurse got my prescription sent over to my local pharmacy at the earliest convenience that time would allow them to. They apologized for the inconvenience and got it resolved quickly. That is my point. Try to be understanding when it comes to time and if you have something that is potentially life-threatening call 9-1-1. MD Live is doing the best that they can. Thank you MD Live for helping me promptly and I look forward to future appointments! -Liz

I made an appointment Jan. 08 2022. My appointment was with Susan Diamond. I had and still have a sore throat and feel awlful. The Doctor told me 60 year olds could not get strep throat. I had just got over covid and i told her so. Dr Diamond then proceeded to try and guilt me into getting a covid injection. I told her I would not get into this with her. She then said Next time I get covid I would likely die. Long story short i paid 82.00 no meds feel worse and will have to pay more to go to a real Doctor. Will never use this again........... Deborah Howe