MDLIVEReviews of mdlive.com

Update: I called their number and was able to speak to a person and get a refund. Original post: I can't in good faith recommend this service - they claim to treat conditions (eye issue in this case) but send you away with nothing but an $82 bill. I was told a) the Dr couldn't help me remotely, and b) I can't go to an urgent care facility for treatment either. She told me to find an optometrist, but didn't provide any referring info or assistance. No recommendations, nothing.

I and my wife spent two hours in vain! Though we had one of the best insurances that covers mdlive for its members, an agent or supervisor from mdlive won't accept the fact on the card and asked us to call benefit administrator who also confirmed it to them and then they asked us to call HR which was so funny according to the HR team. Do not waste calling them but visit urgent care or ER instead if necessary.

MD LIVE IS WORTHLESS! My beloved service dog, Scout, became very ill and I just could not cope with losing him. I was told on my first "visit" that a grief counselor would call within 30 minutes. Four days later still no call. Scout is recovering but the stress of dealing with this fakes increased my depression to a whole new level!!! Not an agency that wants to help. They take the money and run. SAD!!!

Paid $20 for a dermatology visit online, explaining that as a female, I’ve had sudden, corse hair growth along chin line, even submitted pictures of the areas (as required). I am a female, I pluck the hairs out like most women would because I clearly do not want black hair on my face. I get a response that I gave no history and they don’t see hairs, but here’s a topical cream for acne (that is $70 by the way). I literally explained how it’s been sudden, I have never had this before and that I pluck the hairs out. Tell me how a $70 cream for acne (which I don’t have) is going to help that? Waste of money. And to top it off, I keep getting emails and texts to open my treatment plan. I ALREADY DID. Stop with the obscene message reminders.

This company should be shut down for endangering public safety. I tested positive for Covid today and I have #BCBS which offers telemedicine through MDLive. I called to get the antiviral medication as I have asthma. They said they don't deal with Covid and to go into an in-Person center ! While I am infectious ! They should be invested by NJ and nationally if possible.

I have an existing prescription for insulin as a type 1 diabetic. My health insurance switched up as I changed jobs. As my rx expired I figured I could call these guys as it literally says they can refill prescriptions on their website. Doctor told me "go to the ER that's all I can do". Terrible, frustrating experience and a waste of money.

A waste of time and money. All info was entered before my appointment. I explained my symptoms thoroughly in the questionnaire. Doctor accepted my appointment, for which I waited nearly an hour (despite website saying 20 minute wait time). I explained symptoms to the doctor after her multiple questions, all of which were answered in the questionnaire. Questioned me about weekend social alcohol consumption from 25 years ago, as though that’s the issue today. Her solution - no meds, go to the ER. If I go to the ER with this symptom (which I’ve had for a year), they are going to look at me like I’m crazy. I know exactly what is wrong. It’s H. pylori. Another doctor already told me she thinks the same thing. This doctor said it’s probably that but she thinks I should go to the ER immediately. The diagnosis report at the end said “GERD.” Lol. I do not have GERD. It’s just a joke. If she knew she couldn’t (or wouldn’t) help, she should not have taken the appointment just to tell me to go to the ER.

Save your money and sanity. Don't waste your time. They are not helpful. They are not friendly. When you call customer service for help because they made a mistake and did not send prescription to pharmacy we were told that I did not call in the 48 hour window therefore I would have to make a new appointment and give them more money. They are a joke and if I could rate less stars I would.