MDLIVEReviews of mdlive.com

On 09/16/20, I had a telehealth consultation with Dr. Eric Zacharias. I explained to him I had to answer questions on my employer's health app before reporting to work and because I checked the headache and congestion boxes, the app told me not to report to work. I told Dr. Zacharias those sysmptoms were due to a sinus flare up that had started the previous day, but I needed a note clearing me to report to back to work. These symptoms were also given to an intaker during registration before my appointment. Dr. Zacharias coded my diagnosis as "headache - muscle tension, which is something he and I never discussed-nothing even similar. Therefore, he falsely coded my diagnosis. Everything was going well until I found out what Dr. Zacharias had done. I called and asked for the diagnosis and code to be changed but the customer service representative could only forward my message. Within 30 minutes a nurse called me back and said Dr. Zacharias said he couldn't change the code but would add a supplement saying I wanted him to add congestion to the diagnosis. After the call, I just couldn't accept what the nurse had told me. I therefore called again and spoke with another customer service representative and advised I was not accepting Dr. Zacharias's diagnosis and code because we never talked about that. This representative said she was escalating my message. When I received a call back from another nurse she said the diagnosis and code would be changed. Note: Make sure you register your account so you have access to view all your documents. The consultation document shows the diagnosis. The code is not there, but the nurse told me the diagnosis displayed was due to the the code the doctor used. I was able to view my documents as soon as my appointment was done.

I think this online medical service is great! I can ask what I need, and get quick easy answers from home. I love it! Thank you for providing this service

The doctor really listened to what was going on with me.

Excellent Service

The Dr was straight to the point. The phone call only took 5mins. He is still currently under the medicated cream. Great to have this service at home :)

Was talking with a Doctor within an hour and had my prescription soon after. Very efficient and professional.

I have used this service several times and I am never disappointed. When you are busy working and cant get to the doctor they are awesome. Quick appointments and doctors are always courteous. Plus it saves you so much time.

I have only one negative to contend with for this wonderful program. There seems to be slight confusion on the time zones when setting up appointments. I set up an appointment with my therapist and we straighten out the time zone problem. Then I get a text reminder or an email reminder with different times on them. I have had to call to make sure the information is correct. Thank you,