MDLIVEReviews of mdlive.com

We decided to use their service when our young child complained of ear pain tonight and my husband remembered reading on their website that this was a condition they could treat. I was skeptical. It seemed strange to me that an in-person visit wouldn't be needed for something like an ear infection, but I checked the site and saw that it did advertise being able to treat children's ear pain. Maybe the circumstances and symptoms will be sufficient to diagnose it (just had a cold, irritable, clutching her ear)? Maybe they'll take her history into account (many ear infections)? The idea that I could get antibiotics to treat the infection, without waiting until morning, was appealing. So we spent the time setting up an account, filled out the pre-visit details, and authorized a $50 copay... All for a doctor to tell us we should take her to a doctor in the morning. She suggested Tylenol/ibuprofen for pain, which we had indicated in the appointment details that we'd already done (and any parent already knows). I'll admit that it makes sense for kids to be seen in person for an ear infection, but then why are you advertising that you can treat them if you really can't?? If you see someone trying to book an appointment for ear pain for a young patient and you know you won't be able to offer much, how about sharing that disclaimer before you let them proceed with the appointment? There was zero value to this consultation - a waste of my time and $50. It was even worse than my first experience with MDLive, where they ignored the insurance information I'd given them and charged me the non-insurance rate for my visit. It was a billing nightmare that cost me 2 hours back and forth on the phone with BCBS & MDLive to finally get them to resubmit the claim and another two months to be refunded for the erroneous charge. Never again.

MDlive is a complete scam. The doctors are trying to get fast money without even helping the patient, I hope people think twice before purchasing even one session. I tried a couple of online Doctor apps because I was so sick to even take myself to the dr. I ask the dr. on MDlive to video chat with me so he could see how physically sick I was at the time. He refused to even video chat with me. He refused to prescribe me anything. I made several reports about the situation and every time MDlive stated they did nothing wrong.

My first meeting on MDLive was great. The second one the phone call didnt even go through and I was charged a $50 fee because the call didnt ring through on my end. I tried to asked them if they could fix it or try to push me through to my doctor so I could get a medication refill then suggest I spend another $100 to talk to two other doctors... WASTE OF TIME

I went to Honduras and got really bad bug bites. While there I got Zyrtec and when I came home I got benadryl. I mentioned that to the MDLive people before my appointment. Without an actual LIVE dermatologist speaking to me, I was prescribed the same exact ineffective treatment I've been using. They're a scam and money grab. Do yourself a favor and just go to an in person doctor that you can speak to and that can touch and see what's going on.

Worthless. Pompous doctor. Wasn't interested in listening to my issue or to provide any medical advice or alternative. Won't be using this again or recommending it to my 350 employees.

Deceptive description on their site. I needed to see a dermatologist, and all the local docs were weeks out to get an appt. My insurance works with MDLIve and suggested them. Their Website claims that after I pay and submit my photos and description, I'll "receive a treatment plan with prescriptions within 72 hours." So I paid my $90 co-pay, uploaded my photos, and then received a reply "you need to see a doctor, no treatment plan (except we're referring you to see a doc in person, duh) we're keeping your $90". I asked for a refund and never received a reply.

I've used MD Live in the past and for the most part it's been fine. About 3 times a year I get a severe sinus infection that requires antibiotics. The doctor at MD Live was rude, aggressive, indifferent, spoke over me, said I "didn't meet the criteria" for a sinus infection. Basically, I was wasting his time. When I told him that in addition to other home remedies I took Sudafed, he replied with "you realize Sudafed is used to make methamphetamines." Insinuating that perhaps I was a user. I was so shocked after being spoken to in that way, and then to be accused of drug addiction, that I never said another word. I tried to contact customer service, but to no avail. As they say at the beginning the call "this call is recorded." I certainly hope they are listening, because I was.

Have used a few times - free through my insurance plan. Absolutely horrible every time. The scheduling request system errors consistently. I’ve had one or two okay experiences. Otherwise, I’ve had horrible and time wasting experiences. They don’t really listen. They especially do not know how to prescribe basic antibiotics, or other very basic medications. Working in EMS Rescue, I give myself better care. Do not recommend if you have to pay.