MDLIVEReviews of mdlive.com

I used MDLIVE when I had a terrible sore throat and fever. The doctor was quick to respond and we had a video call that was professional yet still personable. I will definitely use them again!

Very easy to use. Saved me a 2 hour round trip for an in-office visit. Respectful doctor.

Fantastic platform for healthcare needs, Providers are excellent and the quality of care is amazing

It was very easy to set up and schedule the appointments with MDLive, it helped and saved my time a lot.

I was excited to have this service available to me during this time of the pandemic, and not having to leave my home, with the ability to speak to someone over the phone. The first contact with MDLive was positive and I developed a repour with my therapist on the phone call, laying the groundwork for future phone calls. That was 11-04-202. Then I had a follow phone call set for 11-09. I got an email regarding the appointment, followed the instructions and "clicked here" on the email and it took me to MDLive, and I confirmed the appointment - 11-09 at 2PM. I then received a text asking me to confirm the appointment, so I clicked the link in the text message and confirmed again. 11-09 comes, 2PM and no phone call. I waited 15 minutes and then checked the MDlive website, and there was ANOTHER message on the site, under "messages" from Ms. Gray asking me to confirm the appointment. But by that time, the appointment time had passed since it was past 2PM. I called my Humana Nurse Case Manager, and we called MDlive and explained what happened, and the person we spoke to Connie, said I would not have to do ANYTHING to confirm the appointment she set up for Thursday 11-12, at 3PM. as she would be confirming everything. Well, Thursday 11-12, 3PM came and went with no phone call from my therapist. I went to the site, there was NO RECORD of me having an appointment for 11-12 at 3PM. Both me and my Nurse Case Manager were on the phone with Connie, who CONFIRMED I an appointment for 11-12 at 3PM. So, within 4 days, I was waiting for a phone call from my therapist, 2 times - Monday 11-09 at 2PM and then Thursday 11-12 3PM - and no phone call from my therapist. I don't feel very confident in continuing to make appointments with a medical provider if they are not capable of making and keeping appointments. I am having a very stressful time right now, and after speaking to the therapist the first time, felt like I was going to be able to get the assistance I needed with the stressful situation I am going through, someone to talk to and help me work through this and hopefully give me some "tools" on how to better manage my stress. But, having the appointments but not getting the phone calls from the therapist has done nothing, since the first one, but has added more stress on me because of the disappointment in not getting that phone call, I was going to give your rating one star, but gave you the 2 stars or "poor", because I liked the therapist and appreciated the one phone call I did get from her. I don't believe it is her fault, but the system of setting up the calls and follow through to make sure the therapist is aware of the appointments, and apparently way to many places you have to "click" and confirm an appointment you make on the phone, has a flaw in the system. There is no reason for 2 appointments in one week to get so messed up with "confirmation".

It was easy to schedule the appointment - after a few glitches in the beginning. The appointment itself was fine. One suggestion is to be able to e-mail the doc before hand to give her any concerns. Liked being able to not have to leave my home and go to a doctor's office during the pandemic.

They were very informative and professional. They helped with my issue in a very timely manner. Thank you!

I guess it depends on medical problem. My case was not helpful at all