SLP
I was charged a copay when I shouldn't…
I was charged a copay when I shouldn't have been according to my insurance company. The process for MDLive to investigate the discrepancy and process a refund apparently can take 30-45 days. Their front-line support should be able to investigate whether or not insurance has paid the claim in full.
Response from MDLIVEJan 28, 2021
Hi there, we're very sorry to hear that you were incorrectly charged a copay. If you would like to provide us with extra details so that we may help resolve this issue, please give us a call at (800) 400-6354.




