MDLIVEReviews of mdlive.com

Absolute off shore-built GARBAGEware (web-based system). It's not that it doesn't assumedly meet their software requirements. I assume it does. It's the requirements - decisions made by their digital Product Manager - that are the problem. The navigation is simple. But the information architecture (organization) and features are useless, when you just want to make an appointment with your LOCAL PCP. New tabs everywhere why? Can't make an appointment in Appointments why? Can't view or make appointment with PCP in My Care Team why? I could go on and on and on. Why why why why!! It's beyond disregard or disrespect for the end user (healthcare patient), at a certain point. It's abuse!

Video telehealth appt. kept "blacking out". Next visit tried phone and again the connection was off and on. Very frustrating. Made another appt. said only video was available, but video test wasn't working. Tried Chat to resolve and Chat was too busy and unavailable. This company has too many IT issues.

I had an urgent care video appointment today with Dr. Carolyn Joy Steele, DO. She was rude and condescending through the whole appointment, she pretty much outright accused me of pill seeking, questioning whether or not I was in a blizzard and if you look at the weather: I was, why was that important to her to question that issue? Even looking around and making comments I'm not in a blizzard, she defiantly is not from Colorado, why I have not seen a doctor and I explained to her what was going on and she did not like my answers. Told me that the issue I though was causing me so much pain, nothing could be done, and you can't know where it came from, then later made a statement that it might be something else and I should get blood work.  I get that she told me to go to urgent care, I live in a rural area and in a blizzard, I could not make it to urgent care. Was told you guys do not do blood work, not according to your website? I also understand that video appointments are limited but I should not be arguing with the doctor about the whole appointment. I would like to know this service, so it she gets the review she deserves. And the review that you as service deserve.

Used it for a dermatologist service. No live call or anything. Sent photos to Doctor and doctor will give prescription. The doctor didn't answer all my questions in the chat and just gives very short 1 line answer. I am pretty sure I have exfoliative cheilitis as my symptoms all met. I asked if I have that condition, doctor completely ignored the question and gave diagnosis of dermatitis. I also asked what sun block for my lip I can use, he also ignored that question. This whole service costs me $95, honestly not much cheaper than an in office visit. Will never use it again

Tried three times. When we scheduled a doctor of our choice, they keep you waited online for over 45 minutes then disconnect you then cancel your appointment. Twice! When we let them assign the next available doctor, the doctor is extremely impatient, is clearly outdoor walking using his phone camera for the call, could not see what we show him on the screen, the whole visit was done in 3 minutes and send us away.

I AM PISSED. I had an appointment today with Therapist Laprincess Foster. She called me one time and I answered and her line disconnected. I immediately called the number back to speak with someone and as I’m on the line I quickly get another call back telling me I missed my appointment. They saying she could have technical issues but would you know if you did not attempt to call back to carry on with my appointment. I DO NOT LIKE MY TIME AND SUNDAY WASTED AND I REALLY WANTED GUIDANCE TO START MY SUNDAY OFF BUT SHE IS A THERAPIST WHO DO NOT CARE

What a scam! Gave my daughters symptoms, pointed them out as she was on the video call. All they said was try over the counter allergy medication. Mind you she currently has a fever. But they were super quick to take my copay.

I wish I could leave negative stars!! This company is a scamming company. They hire doctors that take your money, talk to you for 2 minutes then send you to an ACTUAL doctor for help! Do not use this company! Outsource from your insurance and use K health! So worth it over this fraudulent company!