TM
Incompetent customer service, no technical support
Incompetent customer service! No technical support! I experienced disrupted service for weeks, and despite reaching out to a supervisor, nothing was fixed. I decided to stop using it as it was too stressful. I really liked my provider, but the portal was not connecting during virtual appointments, and nobody could help. I spent hours on the phone with MDLIVE customer service. All they knew was how to verify my identity.
Response from MDLIVEMar 26, 2021
Hi there, we're very sorry to hear that you encountered technical issues when using our service. If we can help you with anything else, please give us a call at 1-888-632-2738 or email us at [email protected].