MDLIVEReviews of mdlive.com

Terrible. I got an appointment for a medication renewal as my other psychiatrist failed to renew my medication and stopped responding to messages. I selected "medication renewal" and entered my medication, which it recognized. I was in the appointment with my video going 10 minutes before it was scheduled. The screen said "waiting for provider". When the time came it booted me out and I got a text saying that I missed the appointment. I called, and after a very long phone tree, I was told that I shouldn't have clicked on the link they emailed me. I asked the rep what I should have done instead and she said I should have logged into my insurance site and when the time came I would automatically be taken to the appointment. It made no sense. Even if that was supposed to be the procedure they shouldn't have emailed me a link to click on. I tried to schedule another appointment with the rep online and she said that no provider on MDLive could prescribe my medication. They could have also told me that when I scheduled the appointment. I selected my medication from the dropdown list they provided to enter the medication I wanted renewed. Just an overall terrible experience. I will avoid them from now on.

I gave them my insurance information before and they took it and then afterwards told me that they didn’t accept my insurance. Then the doctor prescribed me medicine that made my condition way worse. Edit: I called customer service and they were still unable to help, this company sucks

Absolutely the worst customer service I had ever dealt with my entire life!! I am not young either!! Their customer service provider should be fired!!

Met with doctor at 10:30am, diagnosed with sinus infection (after flu), received text from MDLive that prescription was sent to my pharmacy (w/ accurate pharmacy details), waited 3 hours, drove to pharmacy but there was never a prescription received on my behalf. Called MD Live and they told me, based on policy, they have escalated issue and it could take up to 48 hours. Spoke to supervisor and she said it was a technical issue or the doctor did something wrong. Supervisor could not call doctor (per policy) or give me a return call (per policy) to let me know if she was able to get in touch with nurse. Nothing! I have to sit and wait for the next 48 hours to get my prescription. Supervisor was lazy and lacked any type of ownership. Blamed her system, the doctor, and the policy. Completely incompetent. Your policy is broken. Your leadership is lazy. MDLive is in trouble. If you care about improving your service I am happy to jump on a call (can be reached via email).

Sucks so bad. Terrible app after you pay nobody calls you. Scam like the rest of US health care system.

Paid some fool in Orlando to tell me surface level knowledge, “oh use Flonase or mucinex” thank you genius! Oh wow I never thought of those! I was calling for antibiotics you clown lol. Worthless, paid for literally nothing.

MDLIVE provided a 14-day treatment plan for me but prescribed only two days' worth of medication. Their customer service representatives told me I would have to continuously schedule appointments, and pay $89 each time, for the next twelve days. They were rude, unhelpful, and uncaring. They would not let me talk me to the doctor who set up this scam. I doubt if he or she exists. I have reported MDLIVE for medical fraud with the Illinois Attorney General's office.

What a disgrace!!! I've been with Kaiser for 15 years and I had nothing but first class service I absolutely loved Kaiser. Due to my current job transition they don't unfortunately offer Kaiser so I went with Blue Cross and Blue shield. My experience with MD live has been horrible and this has been the first time ever dealing with them. I'm a Sr. Director of the engineering department at a very high profile company. I was sick on December 1st 2025 because of the winter virus and I'm allergic to benzonatate also known as tessalon so I told the doctor do you have an alternative to give me. Will it turns out that alternatives are steroids and I didn't know that but if it makes me feel good and stops this violent coughs I'm all for it. The stupid doctor made me feel like I'm some kind of a druggie or something his tone was absolutely unnecessary. I'm not sure what kind of low life or low-class people they deal with but don't mix good people in that same pot. This was absolutely insulting and very disrespectful I felt so insulted absolutely unnecessary. I will do everything within my power to have my company offer Kaiser because their service is first class all the way Absolutely an amazing service and what a difference in class.