McGilligan PublishingReviews of mcgilliganpublishing.com

Response from McGilligan PublishingSep 16, 2026

Ann Espersen, thank you for sharing your concerns. We take feedback regarding pricing, communication, and the services provided very seriously, and we always aim to maintain transparency throughout every project. After reviewing the concerns raised in your review, we would like to clarify that the services included in a publishing package and any additional marketing services are based on the agreed scope of work. Additional services, when requested or required beyond the original package, are handled separately and should be discussed with the client before moving forward. We understand that seeing an additional $22,500 marketing proposal or charge can understandably raise questions. We would be happy to review the complete project history, including the original package, invoices, and communication regarding the marketing services, to clarify what was included and what was discussed separately. We respect your feedback and would welcome the opportunity to address your concerns directly and work toward a clear resolution. Sincerely, McGilligan Publishing

Response from McGilligan PublishingSep 16, 2026

Frank Wilkes, we’re sorry to hear that you feel this way. We take allegations regarding payments, services, and the conduct of our representatives very seriously. We would like the opportunity to review your project and the circumstances surrounding the amount you mentioned. Please contact our support team with your project details and any relevant documentation so we can investigate the matter properly and provide clarification. We respect your right to pursue any action you consider appropriate, and we remain available to address the matter through the proper channels. Sincerely, McGilligan Publishing

Response from McGilligan PublishingAug 26, 2025

Cassius Ali, thank you for raising this concern. We strive for customer satisfaction and ensure that every project leaves a positive impression on the client. After thoroughly investigating your project, we identified a few issues that led you to believe McGilligan Publishing or our representative, Jacob Murphy, made mistakes, although the best of us can make mistakes; however, in this case, the fault was with the files provided from your end. Since the files were not master files but low-resolution JPGs, it was nearly impossible for us to resize them according to the accepted formats of Amazon, B&N, and other major platforms. When we attempted to retrieve the master files from you, we were told, “This is all I have, do what you can.” After many iterations and requests from you, we were able to format the illustrations. We completed our work in accordance with the agreement despite encountering dead-ends, and with the guidance and direction given by your project manager, Jacob Murphy, we were finally able to publish your book. Lastly, regarding your remark about not being listened to on BBB, that’s a personal preference. We have garnered reviews across different platforms, so determining the legitimacy based on a single platform doesn’t seem justified. We wish you the best in your future endeavors. Despite your review, we are still here to help. Sincerely McGilligan Publishing