Founded in 2011, McAfee Institute is an ACCET-accredited professional education institution specializing in intelligence, investigations, law enforcement, public safety, cyber-enabled investigations, financial crime, counterintelligence, and leadership.
McAfee Institute (mcafeeinstitute.com) has 176 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
mcafeeinstitute.com
Website
mcafeeinstitute.com
Category
Registration Services
Location
Chesterfield, Missouri
Listed on Five Star Index
2026
About these reviews
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The company replied to 66% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Waste of money....given 100 pages pdf & took 1100$
Response from McAfee InstituteNov 19, 2025
Thank you for your feedback. To ensure accuracy for anyone reading, I want to clarify what was included in your enrollment.
The program you registered for on August 15 is a 65-hour accredited certification, which includes comprehensive video lectures, practical labs, assignments, quizzes, manual, and a proctored board exam. You also received lifetime access so you can complete the full curriculum at any time.
Our records show that only two videos were viewed and the study manual was downloaded. More than 90% of the course—including the training, labs, and exam—was never accessed.
This certification is widely recognized by law enforcement, military, and government agencies, and thousands of professionals successfully complete the exact same program each year.
We are always available to support you in finishing the training you enrolled in. If you would like assistance in navigating the curriculum or restarting your progress, our team is ready to help.
JA
Jacelyn
LinkedIn Connection Marketing Scheme
Same as another review, their senior admissions advisor connected with me on Linkedin. I accepted, as we somewhat share a professional circle. Then, she used my personal email to sign me up for marketing emails. Feels disgusting and scammy.
AB
Anthony B.
Hello MCafee Institute,
Hello MCafee Institute,
I have not received a downloadable copy of the Ultimate Guide To Open Source Intelligence that I paid for last week.
Response from McAfee InstituteOct 11, 2021
Hi Anthony,
Sorry for the inconvieance this has caused. I see you purchased it yesterday my friend and was given immediate access to it. You simply need to login to your account, click on the student dashboard link to access the ebook. Alternatively we can also send you a downloadable link as well. We have reached out to you two times today in addition to discuss and got your voicemail both times. We are sending you a personal follow up email from our Director of Admissions. Please feel free to call us at 888-263-1650, email us at [email protected] or even come to the site we have live chat, we can take care of this in 2 seconds for you. Hope that helps.
BW
Brian W.
Course
I am still waiting my refund. It took 30 seconds to charge my credit card and take my funds but 30 days to process my refund? Why just because I selected the wrong course?? BUYER BEWARE!
Response from McAfee InstituteJul 20, 2021
Brian,
Your refund was processed yesterday per your request even though you were outside of our refund policy. As you used a secondary finance company it takes them time to process it and credit your account. That is not on our end. As we stated it can take up to 30 days to return to your payment method. Although often times it’s sooner. This is due to the time it takes your credit card company and affirm to process it. Once we process it it’s out of our control and on the banks. Hope that helps explain things. Have an incredible day.
TH
Thad
My opinion is this course is a big…waste of money
In my opinion this course is a big waste of money. The course took less than 1/2 an hour to get through (with readings). You can get much more specific and in-depth training from doing a quick internet search. Charging $30 for a very short and generic "course" is wrong.
Response from McAfee InstituteJun 14, 2021
Sorry we didn’t hit the mark for you on this one. We will certainly try to better. Please reach out to our admissions team as we would love to help find the right program to meet your expectations as this one did not.
EC
El C.
Content is okish but I'd not recommend…
Content is okish but I'd not recommend it, there is sth very weird. They don't check anyone's eligibility. It looks like is only about money, once you pay you can have immediate access.
What are the eligibility requirements?
Bachelor’s degree or higher plus four years of experience in e-commerce, fraud, investigations, IT, law enforcement, forensics, criminal justice, law, and loss prevention Or associates degree plus six years of experience
OR High school diploma or equivalency plus seven years of experience.
Also, a person convicted of a felony, any crime of moral turpitude or misdemeanor relating to honesty, theft, embezzlement, fraud, or the like shall be ineligible to become a...
Response from McAfee InstituteJun 13, 2021
Hi there, please respond with your name as this one is not in our system however I would be glad to assist. Your eligibility is reviewed and validated at the time of examination not on enrollment. You can attend any training program you wish without verification and there are no eligibility requirements for that. What the elgibility requirements are for is to earn the certification. Once you are ready to sit for the exam, you will submit an certification exam application. That application is verified for eligibility and then you are allowed or not allowed to sit for the proctored exam. What you stated about not checking eligibility is simple false. Everyone’s that undergoes the examination is verified to ensure they meet the eligibility before being allowed to sit for the exam and earning a credential. Hope that helps explain things. If you have any further questions feel free to chat with us on the site or via email we would be glad to explain things further so there is no cofusion like this one about our processes.
AJ
Ally J.
I experienced a very bad moment with…
I experienced a very bad moment with that company. I believe it is a vvvery good company, but certain staff were so toxic. Other than that i believe it a great company.
Response from McAfee InstituteFeb 14, 2021
I apologize on behalf of everyone at McAfee Institute. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. If you can please email me at [email protected] and explain a little further on this bad moment you faced I would love to find a way to improve our experiences.
CC
CCW
MY MONEY WAS TAKEN FROM ME FOR COMPLAINING ABOUT MCAFEE INSTITUTE
*UPDATE* As I expected, my post was flagged by McAfee (MI) & removed for 2 days. After sending proof, it was allowed to stay BECAUSE MY POST WAS TRUE. MI continues to try to silence me, but replied below that they wanted to fix things? The fix was a credit towards classes. No thx MI. I proposed that MI keeps their certs & I get my $ back. No answer. >>>ORIGINAL POST --- I used my time and money on a certification that I finished at the beginning of the COVID pandemic. Because I complained on the web about their email response after inquiring about a refund, they “expelled” me and took away my first certification. And kept my $1,000. I was also in the middle of completing a 2nd course that I spent another $1,000 on, and they blocked me from finishing that. This company kept $2,000 of my money stating that I violated their agreement saying that I have to remain professional and "not post any inappropriate, offensive, racist, hateful, sexist, sex-related, false, misleading, infringing, defamatory, or libelous content." My post is factual and contains my opinions -- just like the other people have done with their reviews on this site.
Isn’t it odd that this company makes you agree not to complain about them before you take their classes? What company operates this way? And they hold this over your head to justify taking your money when you do complain. As reported on the BBB.org site, the company seems to have a practice of taking people's certifications with no refund when they don’t like hearing anything negative. I emailed this company first before coming on the web. I misunderstood the refund policy, and after sensing some sarcasm in their responses, the email exchange ended with a threat to keep my money and take my certifications if I kept replying to the email. In short, McAfee’s email basically told me to shut up and go away. At that point, I had to take things to the internet. The company found my posts. A few days later I got a letter notifying me that I was expelled and that they were keeping my money. It also demanded that I take down my posts about the company. What is even crazier is that in the footer of every page it told me ---- “This letter and its contents are considered privileges communications and cannot be shared or disseminated in any way” --- (with that typo "privileges" supposedly from a lawyer with no contact info provided). OMG. THIS PLACE IS SO CONTROLLING. “Take your post down”, “If you reply back to this email it will be considered as hostile”, “You are in violation of our professionalism policy”, "Cease and Desist posting otherwise legal action will be taken." Very harsh language...repeatedly. Their efforts to suppress people by signing a “contract” to not complain is meant to try to hide the truth about how this company deals with people. And get ready for it. Just like he did with a complaint on the BBB.org site, I know the owner (or the owner pretending to be someone else at the company) will likely come out here with some kind of comment trying to justify this nonsense. And to that, I say this… NOTHING I SAID ROSE TO THE LEVEL WHICH ALLOWED YOU TO TAKE MY $2,000 AND WHAT I STUDIED FOR. Nothing I wrote or said has anything to do with the certification I had already earned and paid for. Nor does it justify you keeping the money for the class I had just started. NO JUSTIFICATION WHATSOEVER MCAFEE INSTITUTE. If you want to come out here and say that I signed away my voice to take your classes, have at it. Since you expelled me and took my money, I am free to speak. I was always free to speak no matter how much you tried to intimidate me. But to be honest, your agreement about “maintaining professionalism” is too broad and subjective anyway. And what's interesting is that you are not even being professional yourself. Customers say a lot of stuff you may not like. But as a business, you are expected to remain ethical and professional in your dealings with people. You are trying too hard to control people’s voices. The same language and tone you said I used, you turned around and used the same exact words to me. And far worse. And I have the email to prove that. When I posted that email, you demanded that I take it down so people wouldn't see how you answered me. The post from December 2019 on BBB.org stating what you said to another expelled customer, plus your response to Amanda G’s complaint on the same site, supports that McAfee Institute has a pattern of being belligerent with their customers. The dialogue found on Reddit.com also speaks volumes.
You took my $2,000 plus the time I spent studying for the courses. I am certainly justified to complain. Refer to that “contract” all you want. No reputable educational firm operates this way. I signed up for classes to improve myself, and I ended up with nothing and lost my hard-earned money. It is not right.
Response from McAfee InstituteFeb 2, 2021
Hi CCW,
I’m Jared, the new VP of Training and Certification at the McAfee Institute. Thank you so much for taking the time to write to us. We make it a point to be known for customer service, so this situation caught us (and me personally) a little off guard. Though we strive to get it right the first time, we obviously failed with you. Would you mind reaching out to me personally at 1-888-263-1650 (ask for Jared) with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution for you moving forward. We’d really like the opportunity to earn back your trust. Thank you so much, and I look forward to hearing from you!
Gratefully,
Jared Seegmiller
VP of Training and Certification
McAfee Institute