Shefali L.
I am writing to file a formal complaint…
I am writing to file a formal complaint regarding my experience with McAfee Institute. I paid a total of $2,310, consisting of payments of $1,532 and $778, for educational services and the opportunity to complete my course. Despite making these payments, I have been prevented from finishing the class. I believe I have made a substantial financial commitment with the reasonable expectation that I would be permitted to complete the education and coursework for which I paid. I am extremely dissatisfied with how this situation has been handled and believe it is unfair to accept my payments while denying me the opportunity to complete the class. I am requesting that McAfee Institute promptly resolve this matter by either allowing me to complete the course without additional barriers or providing an appropriate refund for the educational services I have been unable to receive. I would appreciate a written explanation of the reason I have been prevented from completing the course, along with a clear and timely resolution.
Response from McAfee InstituteOct 5, 2026
Shefali, we understand that you disagree with the outcome of your account review. McAfee Institute previously provided you with a written explanation of the account action, the applicable enrollment policies, and the decision regarding your refund request. Your subsequent appeal was reviewed by our Chief Academic Officer, and the original decision was upheld. Enrollment and continued course access are subject to the policies accepted at enrollment, including our refund and student conduct requirements. Payment does not exempt an enrollment from those requirements. To protect your privacy, we will not publish your account records or the details of the underlying dispute here. The reasons for the decision have already been communicated to you directly in writing. Following the completed review and appeal process, the decision remains unchanged.


