MBtek Inc.Reviews of mbtek.com

Great on the phone. Then the silence starts. MBTek’s salespeople are excellent at one thing: sounding great on the phone. They promise dates, then fail to follow up. Over and over. I ordered a heat pump and a custom 175-gallon buffer tank in July 2026. The heat pump arrived well packed, but nearly every spec I was given turned out to be wrong, and getting straight answers was a fight. The numbers kept changing. Flow rate: I was told 13 GPM, by phone and in writing. The nameplate and MBTek’s own manual both say 8.0 GPM. That number sizes the circulator for the whole system, so I could have bought the wrong pump. Dimensions and weight: the website lists 50.5" x 20.3" x 43.9" and 245 lb. The nameplate says about 46" x 17.9" x 37.4" and 231.5 lb. I had to question the crate dimensions before anyone looked into it. Tank material: the 175-gallon tank’s inner material was stainless, then galvanized with an anode, then stainless again, all in writing from their team. I’m still waiting for final written confirmation. Tank delivery: ordered July 16 with a two-month lead time, which I was fine with. Then four weeks by phone in early August, two months in writing on Aug 19, and “another 6-8 weeks” in mid-September. Those can’t all be true, and nobody ever explained the changes. The tank will now arrive in the middle of winter, if it arrives, and shipping costs have climbed since it was supposed to ship. The delay hurts my chances of getting this system running before real winter, which means buying more heating oil. We all know what fuel prices are doing. Why I don’t trust the warranty. They threw in a “free” extended warranty with a hard-sell purchase. When the basic specs keep changing and simple questions go unanswered, how much faith do I have that it will be honored? None. Good thing it was free. Communication. Emails went unanswered for days or weeks, including questions about electrical sizing and warranty that I needed answered before installing. “24-48 hours” meant five days. Parts were missing from the shipment. Even a one-line “got your email, will get back to you” would have been enough. Instead, in answer to written safety questions, I got “try to relax, give us some trust.” A note on the rebadging. Owners on r/heatpumps and r/hvacadvice widely say MBTek’s Apollo units are rebadged Chinese hardware, reportedly from PHNIX. I can’t verify the maker myself, and I don’t mind rebadging. Plenty of companies do it. But if you’re buying a rebadged import, you’re really buying the reseller’s support and honesty about what you’re getting, and that is where MBTek falls short. I read the bad reviews first and thought maybe those people caught them on a bad day. No. They live up to the reviews. It’s a steady “we don’t care once we have your money” vibe. Some people in logistics are helpful and proactive, if you can get them to respond. But even they promise specific dates and then go quiet. Most of the company seems to have trained at the April Ludgate school of customer service. It wouldn’t take much to fix: answer emails, give honest dates, make the specs match the product. They just can’t be bothered. Buyer beware. You get what you pay for. (although I'm not yet sure about getting my tank .. they still haven't responded or updated me on its status). I keep dated records of every call and email, and I’m happy to share them.

The Apollo controls are unreliable and customer support very poor. I will not buy another.

This was a $40K disaster and we ended up ripping the whole system out and replacing it. It all looked so good on paper, but was a hot mess for how it worked. Even things like the smart thermostats - the first time I finally managed to login I could see and control dozens of other people's thermostats and when I called to say WTF they said "oh that's the wrong URL, use this one". Uhhh, no thank you. The overall system just never worked. Part of the problem was because I basically had to find an installer who would do it because there were no official installers in our area and I don't think they were great or fully behind the product. But...overall my Apollo experience was the single biggest frustration and biggest mistake of the entire construction projects. I really really regret buying it.

Terrible from start to finish! I gave them a couple of chances but am done. They basically sold me a boiler that doesn’t do what it was sold to do and parts are hard to get and take too long to ship since they come from Canada. I got conflicting information from the tech guy versus the sales guy.

Its a piece of shit. Had to replace it. You tried to contact me and did not offer any option to fix my problem. Always with the same question. No body knows anything. I quote. "I just started this week I am new" It doesn't solve any problems. Just makes me more dissatisfied. If you want good reviews fix the issues with your equipment first.

Both my Apollo thermostats failed after just two years and MBTEK did not reply to any of my requests for help. Absolute garbage product and customer service.

Terrible place to work. They never give you a contract. They only hire people from Asia or Latin America because they know many people from those regions are in need. Pay is much lower than standard rates in the US or Canada. My role in the company was ambiguous; I ended up doing tasks outside my scope, and they never provided the training they promised. They threatened to fire me if I didn’t work full-time, even though we had initially agreed on a part-time position with a flexible schedule. If you didn’t attend the 2 daily mandatory meetings, plus any other meetings scheduled throughout the day, you were labeled lazy and unmotivated, even though I was originally told attending all two daily meetings wasn't necessary. They constantly expected full availability, pushing for overtime and weekend work without any extra compensation. You couldn’t complain about it either; the employees have normalized this workplace exploitation. On top of that, there were constant calls regarding issues with deliveries and products.

Took my money and blocked my calls when trying to find my order information. When I did finally get ahold of customer support, they say I will get back to in an hour and never do. Talked to three different support employees and all have different stories. I going to try if attorney general needs to go after this fradulent company. The more I dig into this company its shows reds flags all over the internet. Their writing their own reviews and making names up on who runs the company.