MBFS USReviews of mbfs.com

Wow. I really wish I’d read the review before committing to lease an X Class pick up truck for 3 years. To be honest, my experience with MBF was fairly positive from the start of the lease and the duration. Then, I handed what I consider a vehicle in good condition back with below the agreed mileage used. They will examine every panel under a microscope and if there’s the slightest scuff or scratch it’s £280 a panel please. And we are taking any minute scratch or scuff in the clear coat. Not as the picture in the returns policy booklet shows a scratch through the paint to metal. I had a bill of around £2500 with the only route to mounting a complaint within the company itself (guess the outcome). I tried the ombudsman but was told that they do not cover this kind of agreement. It was totally evident that this is a cynical practice and they know they can extort money from literally every vehicle owner at the end. Without exception all scratches were in the clear coat and could have been polished out. Fair warning T cut and polish your vehicle before returning. I was shown 2 possible scratches of concern by the guy who came to check and pick up the vehicle from my drive, all the other small scuffs were overlooked by him (I presume he was an independent guy). When it was looked over by MBF list had about 30-40. They know what they are doing. I returned 3 previous lease vehicles with similar surface scuffs and had no problem. Never use Mercedes Benz Finance unless you plan to never use your vehicle!!

Non era bastato aver dovuto penare per chiudere il contratto per la vendita del veicolo ad una terza persona, operazione conclusasi in 24 giorni circa, dopo solleciti e non poche difficoltà nella compilazione dei documenti, ora mi vedo addebitato sul mio conto con Sdd un importo di 170,00 euro non richiestimi e non dovuti in quanto il 25 febbraio il contratto è stato estinto con un bonifico di quanto richiesto. Mi rincresce veramente tanto e non me lo aspettavo visto e considerato che si tratta di un marchio prestigioso.

I have recently returned an immaculate S500 with just over 30,000 miles on the clock. Collected from my house with a report from their inspection person, who commented the car was immaculate. Some slight tyre wear on the outside tread but perfectly legal. Once the car was collected and returned ten days later a "new" report with mysteriously £770.00 worth of damage. They have produced NO evidence and absolutely no interest in anything other than recovering the money that I clearly do not owe. Not only that but a constant stream of letters and phone calls hounding me to pay. Finally had to go to the financial ombudsman. I will never buy another MB vehicle and I have had many over the years, this experience is frankly astonishing, I wonder who is responsible in such a huge organisation.

This was my response letter to Mercedes benz finance after wining my case against them with the ombudsman. They are truly an awful company and they should be avoided at all costs. Good afternoon, Thank you for email. I was hoping that I would not have to resort to bringing Mercedes Benz finance in front of the ombudsman to resolve this issue but unfortunately you left me with no choice. For the record no dents were recorded on the first inspection before the car was driven 85 miles for a second inspection. Originally you attempted to charge me for two dents, one on the bonnet and one on the quarter panel. Surprisingly after I had informed you that I had photographic evidence showing that no dents were present you respectfully removed the charge for the mythical dent on the quarter panel. The de-fleet team to their credit did attempt to credit the alleged bonnet dent but head office refused siting a low-quality image of what they called a dent on the bonnet. This dent was also referred to by one of your representatives as “very evident” but not evident enough to have been recorded in the first inspection it seems. I then submitted many high-resolution images supporting my claim that no dent was present, these were all ignored in your pursuit of claiming money back from a customer. I did find it amusing that I was charged an extra monthly amount because I had taken advantage of the payment holiday and the reason given for this charge was that having the car for longer would reduce its value, amazingly when I highlighted that I had returned the car with 26,000 of unused miles suddenly this would not influence the value of the car. (Estimated to be worth £3,500 on the resale price) Overall, the customer service apart from the de-fleet team has been very poor and unreasonable. It seems you’re only goal is to extort as much money out of customers as possible and not once did you ever consider waiving this charge as a gesture of good will to the customer on what was a very contentious claim on your behalf in the first place. Originally, I choose Mercedes Benz finance as I thought it would be a reputable and fair company but alas this was not to be the case which was very disappointing. I only hope that you can review this case and learn that customer service should come first and not the pursuit of extorting money out of your customers. Regards John

Mésaventure qui dure ... En décembre je décide d'appeler pour un renseignement sur le rachat partiel ou total... On m'explique que pour un rachat partiel je suis dans l'obligation de laisser minimum 1500€ .. Je décide de faire le virement début janvier, j'envoie aussitôt un e-mail de confirmation avec preuve de virement et la provenance de l'argent... Les jours passent et pas de nouvelles, j'attends donc le 9 février pour appeler, bien évidemment en appelant la personne me dit qu'il va regarder sur mon dossier , et reviens vers moi 10min après pour me dire effectivement c'est reçu mais pas traité, d'ici quelques jours madame , plus tard dans la journée 2 mail , cool il ont enfin traité ma demande , mais voilà je peux pas garder ma mensualité sauf si je décide de payé un avenant de 180€ , bref tampis on va rester comme ça...et le 17 février on reçoit un courrier du service contentieux pour prendre contact car il n'ont rien eu du rachat partiel... Alors j'appelle,en expliquant la situation et on me dit désolé c'est informatisée c'est parti tout seul... Clairement une mauvaise aventure que je suis pas prête de refaire et je ne recommande surtout pas...

I've never had such a negative experience in leasing a car in my life. The worst part of it was that the company they used to collect the car had actually somehow bumped it on the way back from collection and then had the audacity to charge me for it! Luckily you could tell from the photos of before and after that this was not damage that was already there beforehand. But then when other things started to look wrong with the invoice in terms of the damage and also the second key not being handed in by the collection company, they would not take my word for the m and continued to blame me despite the collection company already lying about the damage they had done to the car themselves! Awful service, which will not be recommended or repeated despite us leasing a Mercedes Benz car every 3 years. We have now moved to another brand of car where the customer service so far has been so much better!

Avoid this company - I leased a Mercedes through them and looked after the car as I was proud of it. After four years I would say the car was in great condition after 4 years and well under the annual mileage. Some very small stone chips and unless you went up to the panel you couldn't really see them. The total cost of repair was £1,000 plus. They well overcharge ! Complained through their complaints procedure at the costs and after a few weeks they replied (suprise suprise) that they 'upheld the complaint' and bill is due. Wont be getting another Mercedes again - avoid is my view

mbfs has the most unfriendly website, you need to fill in your social , account no and other details each time you have to make a payment. If you don't have any one of these, your account is permanently blocked for you. You cannot make any payment and there is no one to assist. Shameful for such a big company!